Epsilon PeopleCloud Logo
Epsilon PeopleCloud Logo
Epsilon International

Epsilon PeopleCloud

Composite Score
7.2 /10
CX Score
8.1 /10
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Epsilon PeopleCloud
7.2 /10

What is Epsilon PeopleCloud?

Epsilon PeopleCloud (previously Agility Harmony) puts the power of personalisation at your fingertips, helping you connect with customers on an individual level. More than just an email platform, PeopleCloud consistently receives high ranks for service and client satisfaction and delivers powerful and engaging experiences for both you and your customers.

Company Details

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Epsilon PeopleCloud Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

100 Plan to Renew

97 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
100%
Negotiation and Contract:
100%
Conflict Resolution:
100%
Strategy & Innovation:
100%
Service Experience:
100%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Epsilon PeopleCloud?

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0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 78

Mobile Optimized

82

Segmentation

82

Email Delivery

82

SPAM Compliance

81

Auto-Responders

79

Campaign Management

78

Email Templates

78

Content Authoring

75

Sales Intelligence & Conversion Rates

75

Contact Database

75

Text Messaging

75

Vendor Capability Ratings

Average 79

Ease of Data Integration

88

Usability and Intuitiveness

85

Quality of Features

85

Business Value Created

85

Product Strategy and Rate of Improvement

82

Breadth of Features

81

Ease of Implementation

79

Ease of IT Administration

78

Ease of Customization

72

Availability and Quality of Training

69

Vendor Support

69

Epsilon PeopleCloud Reviews

Linda Z.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

PeopleCloud is a data-driven marketing platform

Likeliness to Recommend

8 /10

What differentiates Epsilon PeopleCloud from other similar products?

Epsilon PeopleCloud leverages a vast database of consumer data and insights. This extensive data can help businesses create highly targeted and personalized marketing campaigns, enabling them to better understand their customers and prospects.

What do you dislike most about this product?

Epsilon PeopleCloud may incorporate AI and machine learning algorithms to help automate and optimize marketing processes, such as content recommendation and audience targeting.

What recommendations would you give to someone considering this product?

Please note that the marketing technology landscape is dynamic, and Epsilon PeopleCloud's features and offerings may have evolved since my last update in 2021. To get the most accurate and up-to-date information on what sets Epsilon PeopleCloud apart from other similar products, I recommend visiting their official website, consulting recent reviews, and speaking directly with Epsilon representatives or users of the platform.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Zoey E.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

A Fast Email Marketing Platform

Likeliness to Recommend

9 /10

What differentiates Epsilon PeopleCloud from other similar products?

It allows users’ to customize and personalize the platform according to their preferences. The interface is easy, neat and user-friendly. This platform is rich in features and faster than many other applications.

What is your favorite aspect of this product?

This platform offers a great support system to people. It allows people to manage their emails efficiently. The customer care helps in a very short span of time. The whole procedure is struggle free and easy. The training feature helps people to understand all the functionalities this platform is offering in a better way. It has a great reporting feature which is fairly detailed and it informs people time to time. It is helpful feature.

What do you dislike most about this product?

This platform does not allow its users’ to edit their emails which is agitating and time taking. When someone launches their campaign, user cannot edit anything in it. It is great drawback for this purpose.

What recommendations would you give to someone considering this product?

It should allow users’ to edit their emails according to their needs. This would be beneficial for the users’ as well as the platform itself. Many users’ would be attracted to this platform because of these features.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Alex D.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

"A powerful email marketing platform!"

Likeliness to Recommend

8 /10

What differentiates Epsilon PeopleCloud from other similar products?

Epsilon PeopleCloud Messaging is easy to use and easy to create and execute email campaigns we can easily create a content block and utilize them in our email templates. We can also pass dynamic content in all our email templates. We are easy to consume campaign operation data.

What is your favorite aspect of this product?

I like the reporting feature which gave us a lot of detailed information. The support is very good. We get training opportunities both online and live which is really awesome. It is great for managing account teams and strategic thinking. It is a great choice for email marketing.

What do you dislike most about this product?

The tool is not able to remember where we last left off. It retraces steps constantly if we logged out which is very annoying. The performance reports are not available within the campaign itself as well as within the reporting section. We will not able to change anything after it is launched.

What recommendations would you give to someone considering this product?

I would recommend Epsilon PeopleCloud Messaging for companies who want to customize their emails. That all is very hefty and large in scope of capabilities if we have previous background. It is good for organizations that have multiple users and shows the name of that person who last made changes.

Pros

  • Caring
  • Respectful
  • Continually Improving Product
  • Reliable