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Dynatrace

Dynatrace

Composite Score
8.4 /10
CX Score
8.8 /10

What is Dynatrace?

The Dynatrace platform unifies observability, business, and security data at a massive scale (Grail) with continually updated topology and dependency mapping (Smartscape) to capture and retain full-stack data context. It leverages hypermodal AI (Davis), combining predictive AI to anticipate future behaviors, causal AI to deliver precise answers and intelligent automation, and generative AI to automatically provide recommendations, create suggested workflows or dashboards, and let people use natural language to explore, solve, and complete tasks.

Company Details


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Awards & Recognition

Dynatrace won the following awards in the AIOps category

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Dynatrace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynatrace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynatrace?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 86

Performance & Capacity Management Automation

89

Analyze Activity Data

89

Data Visualization

88

Problem Management Automation

87

Analyze Discovery Data

85

Event & Alert Management Automation

85

Incident Management Automation

84

Explainable and Trainable Algorithms

84

Machine Learning

83

Operational Task Automation

81

Security Operations Automation

75

Vendor Capability Ratings

Average 84

Breadth of Features

88

Availability and Quality of Training

88

Business Value Created

87

Quality of Features

87

Ease of Implementation

87

Ease of Data Integration

85

Product Strategy and Rate of Improvement

84

Vendor Support

82

Ease of IT Administration

80

Usability and Intuitiveness

79

Ease of Customization

78

Dynatrace Reviews

Charles M.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Excellent for performance monitoring and analysis.

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

We can simply measure and profile the use of each of our programs, services, and bots since the software provides comprehensive context throughout our whole system and processes. If a problem emerges, Dynatrace performs the appropriate cognitive activity to resolve it. It connects nicely with third-party services, particularly Slack, allowing us to get notifications in real time. Dynatrace is a tool that allows us to see the real-time performance of each of our apps. Its reports are quite detailed, and we can thoroughly evaluate them.

What is your favorite aspect of this product?

Dynatrace can instantly discover any persistent system problems or errors, and it can send messages to Slack for immediate alerting. Automation assists me in making sense of unpredictability in cloud-native environments, allowing me to create unique ways to risk mitigation and continual application excellence. Dynatrace is a comprehensive monitoring tool for both on-premises and cloud systems; it works nicely with Slack, allowing us to get detailed warnings and updates on the state of our systems. Dynatrace delivers extensive and user reports and analytics for each application, as well as real-time server capacity and responsiveness.

What do you dislike most about this product?

It's a fantastic monitoring tool; it just takes a little getting used to, especially for thorough monitoring of your application. That is why I can honestly state that I do not dislike anything at the moment; it is extremely beneficial in many aspects, such as maintaining maintenance, actual user monitoring to monitor, and everyone will automatically detect once an agent is installed.

What recommendations would you give to someone considering this product?

It has been extremely beneficial in system and performance monitoring, enabling comprehensive analysis and root cause of server issues in real time; the advantage is that it has enabled risk mitigation, resulting in peak application performance. Applications. The majority of AI technologies and cloud platforms are included, including monitoring, problem alerts, dashboard creation, root cause analysis, application integration, and much more.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Daniel A.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Dynatrace is a very powerful monitoring tool.

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

We utilized Dynatrace for Real User Monitoring (RUM), which provided us with insight into our application's performance from the perspective of real users, allowing us to spot issues. The program assists in log sectioning; the way Dynatrace striped logs allows it to find and detect any odd activity behind excessive CPU and memory utilization, as well as database performance and, in particular, delayed RDS queries. Dynatrace makes it simple to monitor cloud-hosted servers, and the query log information capability comes in handy for making graphs.

What is your favorite aspect of this product?

I particularly enjoy Dynatrace Real User Monitoring (RUM), since it offers us a view of our frontend application from the perspective of our real users, which helps us understand it a lot. We can notice practically all issues at the client end much sooner now that we are utilizing Dynatrace. Dynatrace also serves as a terrific central resource for managing and monitoring all of our apps and infrastructure. The nicest thing about Dynatrace is that it is incredibly user friendly and simple to use, and it includes excellent support and learning materials that anybody can utilize.

What do you dislike most about this product?

It might be difficult to comprehend the notion of Dynatrace and how it works at first, and it can be tough to discover the data because there is so much data being collected. It normally takes some time to completely learn how the features function, but this isn't a major concern today that there are so many academic courses available. Some of the integration and connection setup documentation is out of current and difficult to grasp for new users. You will need to call support several times during the setting procedure.

What recommendations would you give to someone considering this product?

Dynatrace is one of the most complex tools for monitoring your cloud services, providing you with a concise overview of your architecture and easing your troubleshooting process with a plethora of capabilities. The main advantage we have is the real-time alert on any type of issue, which helps us control downtime and mistakes. You have total insight into your apps and amazing visuals to utilize within the platform to ensure everything functions as it should.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Nicholas G. P.

  • Role: Operations
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

The best APM and troubleshooting tool available.

Likeliness to Recommend

10 /10

What differentiates Dynatrace from other similar products?

Our to begin with center is to make strides observing and alarming to diminish client detailing episodes and be more proactive, Dynatrace could be a incredible APM stage that tackles the discernibleness and issue discovery necessity for our utilize case, Dynatrace gives me with the checking from day 1 of any new or existing app, no have to be set up any alarms, all administrations and forms are naturally recognized, permits us a profound jump into purepath.

What is your favorite aspect of this product?

Dynatrace is simple to install and instrumented all of the apps on that box. Dynatrace detects all of our services, automatically processes them, and detects any slowness or unavailability using its AI engine, eliminating the need to set up manual alerts. The wide range of features available provides us with limitless opportunities to improve IT response and deepen business insights. Dynatrace is the finest APM product available, their support crew is fantastic, and they are actively working on many new platform advancements.

What do you dislike most about this product?

There is a lot to learn, and there are some discrepancies in operation; some of the dashboards are difficult to use, and configuring them to present important information can be challenging. When adopted at volume, this product can be costly. Furthermore, customization is more difficult, and the documentation does not always flow smoothly, the end-to-end seam is sometimes too deep, and it is difficult to understand where the pure path begins and ends.

What recommendations would you give to someone considering this product?

Dynatrace is the most preferred APM since it allows us to view all the way down to the code level, allowing us to readily detect errors and weaknesses affecting our applications' end users. We can quickly examine a visual replay of actual end-user sessions using session replay, while all performance indicators are automatically benchmarked and alerted to abnormalities with little or no setting. Dynatrace has rapidly become our preferred monitoring tool, and it is helping us replace numerous outdated technologies that have failed to develop and stay up with new technology.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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