Dialpad Ai Meetings Logo Award Winner Product Badge
Dialpad Ai Meetings Logo Award Winner Product Badge
Dialpad

Dialpad Ai Meetings

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Dialpad Ai Meetings
8.9 /10

What is Dialpad Ai Meetings?

Our rich interface makes it easy to do things like mute a noisy caller, dial-in another person mid-call, share your screen, call controls and more.

Company Details


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Awards & Recognition

Dialpad Ai Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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Dialpad Ai Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Ai Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Ai Meetings?

2% Negative
3% Neutral
95% Positive

Pros

  • Efficient Service
  • Enables Productivity
  • Respectful
  • Reliable

Feature Ratings

Average 86

Audio Conferencing VoIP

89

Video Conferencing

88

Instant Messaging

87

File Transfer

87

Audio Conferencing Call in Bridge

86

Audio Controls

85

Facilitator Functions

85

Keyboard Mouse Control

84

Screen Share

84

Virtual Whiteboard

84

Application Share

83

Vendor Capability Ratings

Average 85

Breadth of Features

87

Quality of Features

86

Ease of IT Administration

85

Ease of Customization

85

Ease of Implementation

85

Product Strategy and Rate of Improvement

85

Usability and Intuitiveness

85

Availability and Quality of Training

84

Ease of Data Integration

83

Business Value Created

83

Vendor Support

81

Dialpad Ai Meetings Reviews

Shahnawaz A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

The great virtual calling tool over audio/video.

Likeliness to Recommend

9 /10

What differentiates Dialpad Ai Meetings from other similar products?

This platform offers a free package and a premium package, both have unlimited calling capabilities. The customer service is very helpful and technical when it comes to any problem, since I and my team started using it, performance has been much better and clear. it also uses artificial intelligence for transcriptions and futuristic features to improve the user experience. This platform does not require any PIN or download. I can also bale to allow any guests to share their screen if requires. I can pre-setup the timing for the meeting and when the meeting gets started this shows me the countdown so the participant will have a complete idea.

What is your favorite aspect of this product?

Audio/ Video quality is crystal clear and crisp. Especially when I use video calls, I feel like an HD premium user. Even the host would be able to share invite by Whatsapp, chat, text message, or email. The integration, customisation and deployment are very cosy and smooth. The best example of integration is, you would be able to directly add or schedule meetings from Google Calendar which is really helpful. it also uses artificial intelligence for transcriptions and futuristic features to improve the user experience. The convenience of "Do Not Disturb" because I can turn off the calls, text, and notifications, but I still will have access.

What do you dislike most about this product?

There are no applications or software which is bug-free. But if any platform is always looking forward to customer feedback to match trending features as compared to another vendor in the market. Dialpad does not offer functionality to transfer calls amongst team members. Each phone number acts uniquely alone, unlike a traditional business phone line. When using Dialpad in the web application, it can be a little clunky. I would also like to see more functionality in the desktop application without having to go directly to the web application to see reports.

What recommendations would you give to someone considering this product?

The best easy deployable meeting platform is secure and reliable and of course, I love the simplicity of the application that's why it is straightforward to use. Additionally, being able to hear our past conversations and have them linked into Hubspot was the most ideal for us. Their FAQs are full of all the details you will need to know to any question.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Leon K.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

An fantastic video conferencing tool.

Likeliness to Recommend

9 /10

What differentiates Dialpad Ai Meetings from other similar products?

We have searched for a lot of options before choosing Dialpad Meetings and after evaluating all other platforms for enhanced collaboration we came to the conclusion to choose Dialpad before it, there was no other such tool that we have implemented in our company to make things work for us and to bring coordination. It is all-in-one with screen sharing, recording, and scheduling features. my colleagues and I can conduct presentations too using it.

What is your favorite aspect of this product?

Dialpad Meetings has resolved almost all of our problems that occurred because of lack of communication and unstable connection between us especially the arose with the outburst of the pandemic in 2019. With it, awe has witnessed a high range of unity among us moreover if I have to guide them related to any project or any task I can easily get connected to them via video conferencing. Screen sharing and presentation features work in an amazing manner.

What do you dislike most about this product?

Sometimes it lags and we have witnessed lagging most specifically when we integrate it with our project management software.

What recommendations would you give to someone considering this product?

Our company has a mixed kind of employees; the one that operates from home and the one who operates from office. and to make them all up to date related to the task and projects we can get connected via Dialpad Meetings and it is good for the companies whose working environment is same as ours like work from home and in-person employees. Chats are quite clear and I can easily organize chats according to my own ease. The graphic interface is easy even for the people who are getting in contact with or any such tool for the very first time.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service
  • Inspires Innovation

Cons

  • Vendor's Interest First
  • Commodity Features
  • Under Delivered

Gathendu W.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

An Affordable and Effective Conferencing Solution

Likeliness to Recommend

10 /10

What differentiates Dialpad Ai Meetings from other similar products?

Besides making video conferencing easy, the software also comes with additional features to make the experience even better. Some of these features include noise cancellation, muting individual callers, screne sharing among other features.

What is your favorite aspect of this product?

The software is cost effective with no compromises on capabilities. The screeb sharing feature enhances collaboration. The software is easy to use. There are better features for improved user experience.

What do you dislike most about this product?

The quality of video and audio needs improvement.

What recommendations would you give to someone considering this product?

The software works well and makes video conferencing easy. It mostly ideal for businesses on a budget.

Pros

  • Continually Improving Product
  • Unique Features
  • Caring
  • Respectful

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