Dayforce

What differentiates Dayforce from other similar products?

We had two payroll systems, a time entry system, and an HRIS. We were able to integrate them into Dayforce by synchronizing our systems with our colleagues in the United States. Because we now have uniform auditing features across the board, the payroll process is significantly more efficient and precise. Furthermore, using WFM, we may utilize a flat system (no imports) for our hourly population, which decreases the possibility of mistakes even further. We will also be moving forward with the Dayforce Benefits module in the near future.

What is your favorite aspect of this product?

The capability of standardizing payroll, TAFW, and WFM processes across multiple global regions. This, combined with a Shared Service model, has enabled us to provide backups for our administrators who work from all over the world.

What do you dislike most about this product?

One of the drawbacks of Ceridian Dayforce is the FMLA and HR Incident management tools. FMLA dating that is systematic vs. manual is harder to handle. HR Incidents are a basic model that can only be maintained by HR as opposed to parts accessible to managers.

What recommendations would you give to someone considering this product?

I appreciate how they are always upgrading and adding things. The way the modules interact with one another has improved significantly over time. The user interface is outstanding, and it provides an interesting environment for employees. The new 'Hub' implementation has been a huge success, and it is highly adaptable. It is very simple to use for end users.

What differentiates Dayforce from other similar products?

The ability to configure the system to meet your business needs, and the ability to participate in the online customer community to crowd-source any potential issues or questions.

What is your favorite aspect of this product?

The ability to be hands-on with the configuration, and always having access to a 'Test' database to try them out.

What do you dislike most about this product?

The inability to write our own SQL topics for custom reporting.

What recommendations would you give to someone considering this product?

Be prepared! If you don't have the right people on your implementation team, you won't have a successful implementation. You also need to be prepared to be hands-on in the administration and maintenance of the Dayforce instance for your company.

What differentiates Dayforce from other similar products?

Dayforce is an all in one solution, and as time goes on the different modules interact with each other better and better. The employee experience is one of the best- it is engaging and easy to use even for the most un-tech savvy staff.

What is your favorite aspect of this product?

I love how everything is in one place, and after a learning curve, it is easily managed. I love how they keep adding features and functionality. Benefits administration, and Open Enrollment specifically are very easy to use on both the administrative side and the employee side.

What do you dislike most about this product?

Support could use some work. TIckets will sometimes sit for long periods of time with no activity, and in some cases quite a lot of time is wasted on Zoom calls explaining and re-explaining the same issue over and over. Some issues that should be easy fixes for support are often referred to billable projects.

What recommendations would you give to someone considering this product?

Ceridian needs to hire more support staff so they are not stretched so thin. They should also make their defect list available to customers. Time is wasted opening tickets, and having support research tickets for sometimes weeks to find out that the issue was already a known bug. Ceridian also needs to make the gender field configurable as many states/countries recognize non-binary as a legal gender.