CyberSource Corp

Cybersource

Composite Score

6.2 /10

CX Score

5.9 /10

10 Reviews Write a Review

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What is Cybersource?

CyberSource offers Payment Management solutions to merchants of all sizes, operating in the most varied geographies and industry verticals.

Company Details

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Cybersource Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

75 Likeliness to Recommend

85 Plan to Renew

73 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 72%
Negotiation and Contract:: 47%
Conflict Resolution:: 63%
Strategy & Innovation:: 82%
Service Experience:: 63%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+64 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cybersource?

0% Negative

25% Neutral

75% Positive

Pros

Helps Innovate
Continually Improving Product
Includes Product Enhancements
Performance Enhancing

Cons

Vendor's Interest First
Less Caring
Under Delivered

Feature Ratings

Average 79

Credit Card Processing

E-Commerce Integration

Integration With Accounting System

POS Integration

Security

Mobile Payments

Multi Currency

Recurring Payments

Customer Support

POS Verification

Digital Wallet Integration

Vendor Capability Ratings

Average 76

Ease of IT Administration

Business Value Created

Vendor Support

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation

Cybersource Reviews

Simon T.

Role: Finance
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Secure Payments on the go

Likeliness to Recommend

8 /10

What differentiates Cybersource from other similar products?

Well priced service, linked with Visa so easily usable and strong connectivity

What is your favorite aspect of this product?

Very quick payment software, easily used on the go

What do you dislike most about this product?

Sometimes have to restart software but usually pretty consistant

What recommendations would you give to someone considering this product?

Good alternative to some more expensive options

Pros

Continually Improving Product
Reliable
Enables Productivity
Saves Time

Paul K.

Role: Information Technology
Industry: Electronics
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

They will say that they can save you money when yo

Likeliness to Recommend

5 /10

What differentiates Cybersource from other similar products?

It's easy to use, easy to search historical transactions.

What is your favorite aspect of this product?

This software offers user-friendly navigation and efficient historical transaction search capabilities, enhancing ease of use and retrieval of past transactions.

What do you dislike most about this product?

One limitation of this software is its refund policy, which restricts processing refunds for transactions older than six months. While this policy may prevent erroneous or outdated refund requests, it can inconvenience users dealing with legitimate cases, such as delayed product issues or disputes. A more flexible refund timeframe could improve user satisfaction and accommodate a broader range of scenarios.

What recommendations would you give to someone considering this product?

When using this product, it is advisable to keep thorough records of your transactions and monitor timelines closely. To ensure a hassle-free experience, proactively address any potential refund or dispute issues within the six-month window permitted by the software. Additionally, take advantage of its user-friendly features for efficient historical transaction searches and better organization.

Pros

Includes Product Enhancements
Helps Innovate
Continually Improving Product
Inspires Innovation

Cons

Less Reliable
Less Productive
Commodity Features

Samuel J.

Role: Sales Marketing
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Excellent financial analytical capability.

Likeliness to Recommend

9 /10

What differentiates Cybersource from other similar products?

it is s global solution

What is your favorite aspect of this product?

Excellent financial analytical capability.

What do you dislike most about this product?

software deployment

What recommendations would you give to someone considering this product?

highly recommended especially if you require a solution that connects with ERP thru 3rd party ISV.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cybersource

What is Cybersource?

Company Details

Need Assistance?

Cybersource Ratings

75 Likeliness to Recommend

85 Plan to Renew

73 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+64 Net Emotional Footprint

How much do users love Cybersource?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

E-Commerce Integration The ability to integrate directly with an e-commerce platform to create a seamless checkout experience

Integration With Accounting System Provide integration with accounting software and ERP systems

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

Security Built-in security to protect payment information to prevent fraud and hacking

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Multi Currency Allows users to process payments in multiple currencies

Recurring Payments The ability to schedule payments at a cadence

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

POS Verification Support cardholder verification methods for POS transactions

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Cybersource Reviews

Simon T.

Secure Payments on the go

Likeliness to Recommend

Pros

Paul K.

They will say that they can save you money when yo

Likeliness to Recommend

Pros

Cons

Samuel J.

Excellent financial analytical capability.

Likeliness to Recommend

Pros

Feature Ratings

Credit Card Processing

E-Commerce Integration

Integration With Accounting System

POS Integration

Security

Mobile Payments

Multi Currency

Recurring Payments

Customer Support

POS Verification

Digital Wallet Integration

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Vendor Support

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation