What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Reliable
- Respectful
- Helps Innovate
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Document Hosting
Document Sharing
Security and Access Control
Access Tracking
Version Control
Searchability
Editor Functions
Metrics and Reporting
Publication Workflow
Indexing and Classification
Check Out Check in
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Breadth of Features
Ease of Customization
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Data Integration
Usability and Intuitiveness
Vendor Support
Also Featured in...
Confluence Reviews
Abdulloh C.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Jun 2022
Easy to use and maintain. Good third party support
Likeliness to Recommend
What differentiates Confluence from other similar products?
The link between attlasian products work wonders. Using their ecosistem we can switch between product seamlessly. The editor itself is improving and have a good autosave feature. Permission and role management is easy to use and implement even for non IT guy. Business team can use the tool seamlessly without feeling intimidated. Good support of feature for "coding" related text. Catalog and indexing also great and easy to use.
What is your favorite aspect of this product?
Role and permission access ease to use won my heart. Other than that, the ease of integration with other popular product is good. There is a lot of third party integrations and template to use too.
What do you dislike most about this product?
Sometime without clear notification, product might have small problem like inaccessible or edit not working properly. But vendor support will quick to resolve the issue. It will be good if we have notification earlier though.
What recommendations would you give to someone considering this product?
Manage user well since it cost money. Manage permission well so different role can work on the same space with different content catalog.
Pros
- Respectful
- Helps Innovate
- Continually Improving Product
- Reliable
Cons
- Vendor Friendly Policies
- Under Delivered
Please tell us why you think this review should be flagged.
Hamilton T.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Jun 2022
"Excellent multi-user documentation tool"
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence is a great program it has more features and better customization than other programs.
What is your favorite aspect of this product?
Excellent instrument for coordinating the exchange of information and storing documents that may be accessed by more than one team. It is simple to use.
What do you dislike most about this product?
Alternate user interfaces and layouts might be an option.
What recommendations would you give to someone considering this product?
An excellent tool for documenting and collaborating with your team. It's a great tool for keeping track of all of the project's documentation. A 3rd party tool is no longer required to produce a document using Confluence's online editor. Confluence has a wonderful capacity to import documents from different formats and create a ready-to-edit document. User stories and tasks must be integrated with Jira service for an end-to-end collaborative experience.
Pros
- Reliable
- Trustworthy
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
Sarah J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2022
It helps me manage and share files with my team
Likeliness to Recommend
What differentiates Confluence from other similar products?
Using Confluence and Jira is a huge time-saver for me because of the integration. All of my work is organized in Jira, and all of my papers, files, and other media are synced with Confluence. As a team, we utilize it for drafting documents. Confluence provides a safe method for sharing knowledge and working on projects among team members. Additionally, it features a number of Atlassian-approved plugins.
What is your favorite aspect of this product?
The tool allows us to create, share, and collaborate on material, add notes and chat discussions to documents, and manage projects and tasks. Team members from across the globe and across different domains are utilizing confluence to work on our project. This is a huge time saver.
What do you dislike most about this product?
Many plugins are available, and it might be difficult to pick the ideal one for our purposes. It takes a lot of time to do this. In most cases, though, following the guidelines is sufficient.
What recommendations would you give to someone considering this product?
Atlassian's Confluence is an excellent application for establishing a collaborative workplace and exchanging ideas. Confluence functions as a knowledge base, website, or guide for your product or service by bringing together all of the relevant information about your project, program, or business in an one location.
Pros
- Helps Innovate
- Efficient Service
- Saves Time
- Generous Negotitation
Please tell us why you think this review should be flagged.
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