ClickUp Customer Reviews 2024

ClickUp

Composite Score

9.0 /10

CX Score

9.2 /10

194 Reviews Write a Review

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What is ClickUp?

Build ClickUp into your own mission control center - small team or large team, simple workflows or complex workflows. One platform for everything. Bring everything together in one centralized place to manage all your productivity needs and track progress with custom Dashboards.

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Awards & Recognition

ClickUp won the following awards in the Project Management - Enterprise category

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6 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

5 Top Rated Features

2022

ClickUp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ClickUp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ClickUp?

1% Negative

2% Neutral

97% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Acts with Integrity

Feature Ratings

Average 85

Collaboration

Workflow Management

Resource Management

Document Management

Planning and Scheduling

Dependency and Milestone Tracking

Time & Expense Tracking

Hierarchical Task Management

Reporting

Budget Management

Mobile Access

Vendor Capability Ratings

Average 84

Quality of Features

Breadth of Features

Business Value Created

Ease of Data Integration

Ease of Implementation

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Product Management

Score 9.2

View ClickUp in this category (opens in a new tab)

Task Management

Score 8.9

View ClickUp in this category (opens in a new tab)

Objectives and Key Results

Score 8.7

View ClickUp in this category (opens in a new tab)

AI Content Creation and Optimization

Score 8.4

View ClickUp in this category (opens in a new tab)

ClickUp Reviews

Valarie N.

Role: Operations
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Project management platform all my problems solved

Likeliness to Recommend

9 /10

What differentiates ClickUp from other similar products?

Clickup assisted our company in creating an exceptional ticketing platform that is both easy and feature rich in a few simple steps. It also allows us to measure and plan time spent on individual tasks, meetings, or huge projects by allowing us to record time spent on every area of our job. I saved a lot of time by being able to handle my whole business from a one location. And, unlike many SaaS one-stop-shop solutions, it is truly redefining the industry.

What is your favorite aspect of this product?

Clickup provides a plethora of tools and settings to enable you organize your work and that of your coworkers in the most effective way for you. One of the most useful features is the built-in time tracking function, which allows you to input time spent on anything in a variety of ways, including directly entering time, starting and pausing a timer, and selecting a range. I adore the software's capability and the many options to modify how it operates to match your business and optimize your operations, and after trying most of the alternatives, ClickUp stands head and shoulders above the rest.

What do you dislike most about this product?

For starters, the sheer power and capability at your disposal creates a high learning curve. However, once you get beyond this, the work is well worth it. If you wish to export time tracking logs, you must first construct a time tracking display widget and then decide whether or not to export it from there. Another critical problem is that several report and chart widgets do not accurately reflect the data behind them.

What recommendations would you give to someone considering this product?

If you're weary of trying to get different aspects of your organization to work together using independent software, here is the solution! The biggest piece of advise I can provide to anyone interested in getting started with ClickUp is to avoid becoming overwhelmed by the sheer number of options and customizations available. If you put in a little effort at initially, you'll become acclimated to it in no time.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Role: Operations
Industry: Education
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Oct 2022

Perhaps it is the best project management platform

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Ashish S.

Role: Consultant
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2022

Best Project Management Platform

Likeliness to Recommend

10 /10

What differentiates ClickUp from other similar products?

Defining tasks is easy. Tacking of task and project is clear

What is your favorite aspect of this product?

Easy flow of work. Anyone can added watchers to monitor the project level.

What do you dislike most about this product?

Not one, as I used this first time and finds all things related to my role in project management.

What recommendations would you give to someone considering this product?

Recommended

Pros

Continually Improving Product
Reliable
Effective Service
Caring

ClickUp

What is ClickUp?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

ClickUp Ratings

89 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love ClickUp?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Time & Expense Tracking Ability to track time for planning and estimating

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Product Management

Task Management

Objectives and Key Results

AI Content Creation and Optimization

ClickUp Reviews

Valarie N.

Project management platform all my problems solved

Likeliness to Recommend

Pros

Perhaps it is the best project management platform

Likeliness to Recommend

Pros

Ashish S.

Best Project Management Platform

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Resource Management

Document Management

Planning and Scheduling

Dependency and Milestone Tracking

Time & Expense Tracking

Hierarchical Task Management

Reporting

Budget Management

Mobile Access

Vendor Capability Ratings

Quality of Features

Breadth of Features

Business Value Created

Ease of Data Integration

Ease of Implementation

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support