ClickUp Customer Reviews 2024

ClickUp

Composite Score

9.2 /10

CX Score

9.6 /10

102 Reviews Write a Review

Claim Software

What is ClickUp?

Build ClickUp into your own mission control center - small team or large team, simple workflows or complex workflows. One platform for everything. Bring everything together in one centralized place to manage all your productivity needs and track progress with custom Dashboards.

Company Details

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Awards & Recognition

ClickUp won the following awards in the Product Management category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

8 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Contract Negotiation

2024

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

7 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

2 Top Rated Features

2022

ClickUp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ClickUp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

99 Plan to Renew

94 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ClickUp?

1% Negative

1% Neutral

98% Positive

Pros

Fair
Helps Innovate
Enables Productivity
Trustworthy

Feature Ratings

Average 88

Product Management

Workflow Management

Feature Management

Social Collaboration

Backlog Management

Release Planning

User Needs Management

ALM Integration

Idea Management

Visual Roadmap

Strategic Vision

Vendor Capability Ratings

Average 86

Business Value Created

Quality of Features

Ease of Implementation

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 9.0

View ClickUp in this category (opens in a new tab)

Task Management

Score 8.9

View ClickUp in this category (opens in a new tab)

Objectives and Key Results

Score 8.7

View ClickUp in this category (opens in a new tab)

AI Content Creation and Optimization

Score 8.4

View ClickUp in this category (opens in a new tab)

ClickUp Reviews

Kay H.

Role: Operations
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Hybrid project management platform

Likeliness to Recommend

9 /10

What differentiates ClickUp from other similar products?

The drag and drop reordering Gantt chart Optimized mobile Apps Hierarchy

What is your favorite aspect of this product?

Clear and custom notifications Editing comments Agile board view

What do you dislike most about this product?

The super-rich editing makes users feel lost at times

What recommendations would you give to someone considering this product?

Combines all the tools and capabilities that streamline processes and get the teams going. With ClickUp there is no need to switch from software to software to do all the tasks you need to perform.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Siam R.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Management options for your team.

Likeliness to Recommend

9 /10

What differentiates ClickUp from other similar products?

In terms of functionalities, Basecamp and ClickUp are very similar and respond to the same needs: Project management. Additionally, Basecamp offers 14 more features than ClickUp. This more extensive functional coverage covers the following points: photos and videos, task management and word processing, which are not found in ClickUp to date.

What is your favorite aspect of this product?

I like the wide benefits of using ClickUp as they can be adjusted to suit my goals, including editing projects and switching between tasks.

What do you dislike most about this product?

The downsides to ClickUp are that it can be difficult not to duplicate tasks as you can assign them in many different places.

What recommendations would you give to someone considering this product?

With Clickup you can set goals and follow the progress of your projects in real time.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shaunak P.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Must have for a Project Management Need

Likeliness to Recommend

9 /10

What differentiates ClickUp from other similar products?

Clickup is a web based solution which has more lucid UI than any other project management tool. It helps track time of entire team working on a specific task. Also it helps in maintaining sprint which is not available in other products

What is your favorite aspect of this product?

My favorite aspect in this product is sprint management and task wise watcher, it helps other developers to organize time based priority to task alloted to each

What do you dislike most about this product?

I have to switch from my current working tab to see the current time lapse which is very time consuming sometimes. also it shows all people in list. no provision for selective team members.

What recommendations would you give to someone considering this product?

This product is best for time based task management for website development etc. I highly recommend you to manage your sprints here for clients delivery time management

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Unique Features

ClickUp

What is ClickUp?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

ClickUp Ratings

91 Likeliness to Recommend

1 Since last award

99 Plan to Renew

94 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love ClickUp?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Product Management Includes product code, category, and description.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Feature Management Ability to define distinct features, properties, supporting data and manage the prioritization and implementation status.

Social Collaboration Connects users via social media features such as instant messaging, chats, or comments.

Backlog Management The product owner adds, adjusts, refines, and prioritizes backlog items within the backlog to make sure the most valuable product is delivered to users.

Release Planning Ability to assign features to a planned or desired release and track details about the release.

User Needs Management Ability to collect, define, and manage user needs and trace them to features or other work items.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Idea Management Ability to collect, manage, and define ideas prior to inclusion in the backlog.

Visual Roadmap Ability to manage and display features and/or backlog items into a visual timeline of releases or time periods.

Strategic Vision Ability to define strategic goals or outcomes which can be traces to releases, features, roadmap items, or other work items.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Task Management

Objectives and Key Results

AI Content Creation and Optimization

ClickUp Reviews

Kay H.

Hybrid project management platform

Likeliness to Recommend

Pros

Siam R.

Management options for your team.

Likeliness to Recommend

Pros

Shaunak P.

Must have for a Project Management Need

Likeliness to Recommend

Pros

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Feature Ratings

Product Management

Workflow Management

Feature Management

Social Collaboration

Backlog Management

Release Planning

User Needs Management

ALM Integration

Idea Management

Visual Roadmap

Strategic Vision

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Implementation

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support