Cisco Systems

Cisco Jabber

Composite Score

8.4 /10

CX Score

8.7 /10

72 Reviews Write a Review

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What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details

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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

94 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

9% Negative

1% Neutral

90% Positive

Pros

Trustworthy
Effective Service
Caring
Generous Negotitation

Feature Ratings

Average 83

Instant Messaging

Video Conferencing

Audio Conferencing VoIP

Audio Controls

File Transfer

Audio Conferencing Call in Bridge

Facilitator Functions

Virtual Whiteboard

Screen Share

Keyboard Mouse Control

Application Share

Vendor Capability Ratings

Average 80

Business Value Created

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Also Featured in...

Business Instant Messaging - Enterprise

Score 8.3

View Cisco Jabber in this category (opens in a new tab)

Cisco Jabber Reviews

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Nov 2022

Great for internal conversations in your org

Likeliness to Recommend

9 /10

Pros

Reliable
Efficient Service
Client Friendly Policies
Fair

Anil T.

Role: Industry Specific Role
Industry: Machinery
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

excellent calling and instant messaging app.

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

CISCO Jabber is great for internal communication. It is a safe and reliable tool for everyday communication. For ease of use, you can use text and call both options through Jabber. Jabber integration with your Outlook calendar keeps track of all your scheduled meetings.

What is your favorite aspect of this product?

I like about Jabber is its friendly and simple user interface. It so straightforward to do what you need to do. I also like the Secure file sharing and stored chat history with end-to-end encryption.

What do you dislike most about this product?

What I don't like about Cisco Jabber is that it randomly logs me out sometimes. It would also be nice if it was easier to add organization contacts. Also, messages cannot be sent if the peer is offline.

What recommendations would you give to someone considering this product?

Jabber can work in an on-premise or cloud model with MRA or Webex Calling, so you can tailor it to your needs.

Pros

Continually Improving Product
Reliable
Enables Productivity
Effective Service

Sudhir S.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

A good communication tool for organisations

Likeliness to Recommend

8 /10

What differentiates Cisco Jabber from other similar products?

I believe one of the feature which differentiates CISCO Jabber with other competitors is the reputation of the vendor. The vendor has a very mig market size in the industry and the quality of calls both video and audio are still one of the best in the industry.

What is your favorite aspect of this product?

My personal favorite aspect is it's integration with webex and outlook. I can monitor my outlook meetings from the 'Meetings' option of the Jabber tool.

What do you dislike most about this product?

The 'connect to Device' option often slows down and failes to connect. It continues to show - "Looking for a device to pair with" and stays at that for quite some time before either fails or connects.

What recommendations would you give to someone considering this product?

This is pretty handy tool for meeting your communication requirements. Product is highly reliable and easy to use with some good integration.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Cisco Jabber

What is Cisco Jabber?

Company Details

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Cisco Jabber Ratings

85 Likeliness to Recommend

94 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Cisco Jabber?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

File Transfer File transfer services

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Screen Share Ability to share a computer screen for viewing by web conference participants

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Business Instant Messaging - Enterprise

Cisco Jabber Reviews

Great for internal conversations in your org

Likeliness to Recommend

Pros

Anil T.

excellent calling and instant messaging app.

Likeliness to Recommend

Pros

Sudhir S.

A good communication tool for organisations

Likeliness to Recommend

Pros

Feature Ratings

Instant Messaging

Video Conferencing

Audio Conferencing VoIP

Audio Controls

File Transfer

Audio Conferencing Call in Bridge

Facilitator Functions

Virtual Whiteboard

Screen Share

Keyboard Mouse Control

Application Share

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization