Cisco Systems

Cisco Jabber

Composite Score

8.4 /10

CX Score

8.7 /10

72 Reviews Write a Review

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What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

94 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

9% Negative

1% Neutral

90% Positive

Pros

Trustworthy
Effective Service
Caring
Generous Negotitation

Feature Ratings

Average 83

Instant Messaging

Video Conferencing

Audio Conferencing VoIP

Audio Controls

File Transfer

Audio Conferencing Call in Bridge

Facilitator Functions

Virtual Whiteboard

Screen Share

Keyboard Mouse Control

Application Share

Vendor Capability Ratings

Average 80

Business Value Created

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Also Featured in...

Business Instant Messaging - Enterprise

Score 8.3

View Cisco Jabber in this category (opens in a new tab)

Cisco Jabber Reviews

Desh Bhushan T.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Cool Product, Strongly recommend to Each business

Likeliness to Recommend

10 /10

What differentiates Cisco Jabber from other similar products?

Easy to use, feature rich

What is your favorite aspect of this product?

chat/ quick call

What do you dislike most about this product?

need to keep typing on chat and then you lose personal call, since that call is no more needed :-)

What recommendations would you give to someone considering this product?

buy jabber at organization level and enjoy ease of communication

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ashlyn A.

Role: Industry Specific Role
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Cisco Jabber - Professional online meetup platform

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

This amazing platform helps you achieve your main goal; uninterrupted online meetings and conference sessions with its beneficial features that mainly includes: sharing screens even of chats and calls, text messaging inside the app, mobile app, auto-attendance for offices, and voicemail. These are a few features that you will avail on this platform.

What is your favorite aspect of this product?

Cisco Jabber specializes in audio conferences, unlike its video conferencing feature, the audio one is reliable and qualitative. In terms of usage and deployment, I think this platform is very easy to install and operate and the best part is that it has capabilities to cater needs of all kinds and sizes of businesses.

What do you dislike most about this product?

We were so glad that Cisco has its own mobile application but once we started using it we realized that it is not reliable and there are not many options here to avail anyway. The desktop version is much more smooth and reliable.

What recommendations would you give to someone considering this product?

Cisco is amongst those platforms that sell what they say, it is helpful, beneficial and will work fine most of the time. It has abilities to cater the needs of your small to large businesses. You can learn it very easily and in a short period of time. The pricing as well, in my opinion, is justified and reasonable.

Pros

Efficient Service
Inspires Innovation
Altruistic
Friendly Negotiation

TyRell V.

Role: Operations
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Made work harder, and was not reliable

Likeliness to Recommend

5 /10

What differentiates Cisco Jabber from other similar products?

Cisco allows you to call, and receives calls through a company number. Does not have much different from other products

What is your favorite aspect of this product?

The simplicity of the program, easy to use

What do you dislike most about this product?

The product would repeatedly not load when you first start the computer. It would cause me to lose time at work trying to get it to load. The product is not reliable and company's should just use Skype or Teams to make calls.

What recommendations would you give to someone considering this product?

Explore other options because this product is not reliable and crashes frequently.

Pros

Includes Product Enhancements
Security Protects

Cons

Slower Product Innovation
Less Reliable
Inhibits Innovation

Cisco Jabber

What is Cisco Jabber?

Company Details

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Cisco Jabber Ratings

85 Likeliness to Recommend

94 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Cisco Jabber?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

File Transfer File transfer services

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Screen Share Ability to share a computer screen for viewing by web conference participants

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Business Instant Messaging - Enterprise

Cisco Jabber Reviews

Desh Bhushan T.

Cool Product, Strongly recommend to Each business

Likeliness to Recommend

Pros

Ashlyn A.

Cisco Jabber - Professional online meetup platform

Likeliness to Recommend

Pros

TyRell V.

Made work harder, and was not reliable

Likeliness to Recommend

Pros

Cons

Feature Ratings

Instant Messaging

Video Conferencing

Audio Conferencing VoIP

Audio Controls

File Transfer

Audio Conferencing Call in Bridge

Facilitator Functions

Virtual Whiteboard

Screen Share

Keyboard Mouse Control

Application Share

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization