Cisco Jabber Logo
Cisco Jabber Logo
Cisco Systems

Cisco Jabber

Composite Score
8.4 /10
CX Score
8.7 /10
Category
Cisco Jabber
8.4 /10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details


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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

94 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

9% Negative
1% Neutral
90% Positive

Pros

  • Trustworthy
  • Effective Service
  • Caring
  • Generous Negotitation

Feature Ratings

Average 83

Instant Messaging

87

Video Conferencing

87

Audio Conferencing VoIP

86

Audio Controls

86

File Transfer

83

Audio Conferencing Call in Bridge

82

Facilitator Functions

82

Virtual Whiteboard

81

Screen Share

80

Keyboard Mouse Control

75

Application Share

72

Vendor Capability Ratings

Average 80

Business Value Created

87

Ease of IT Administration

83

Ease of Data Integration

82

Ease of Implementation

81

Breadth of Features

81

Quality of Features

80

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

79

Vendor Support

79

Availability and Quality of Training

76

Ease of Customization

75

Cisco Jabber Reviews

Chiara J.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Cisco Jabber is an efficient collaborative tool

Likeliness to Recommend

8 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber is an ultra-efficient unified intelligence administration. It provides instant messaging, voice and video calls, voice messaging, desktop sharing, conferences, and status. It can also be used as a softphone, so no IP phone is needed.

What is your favorite aspect of this product?

The program can interact with IM instantly and interact with users. Enterprise-class IP voice and video telephony. Cisco Jabber is also integrated with Microsoft Office, which allows us to view the availability status of other users and contact them from within Microsoft Office. Besides, the status will be automatically updated.

What do you dislike most about this product?

In this program messaging is only open within the company, not determined. Similarly, calling behind NAT does not work. There are also no push notifications on Android gadgets. More, it uses a lot of battery on mob equipment.

What recommendations would you give to someone considering this product?

Before using Cisco Jabber we were using another meeting software which we used to have a lot of difficulty in communicating with each other so after using this software now all our problems have been solved. I would advise others to use it too.

Pros

  • Respectful
  • Acts with Integrity
  • Helps Innovate
  • Continually Improving Product

Sid J.

  • Role: Public Sector
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Like Skype for Business...with an extra feature!

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

I have used Skype for Business as the instant messaging tool in most of my jobs, but Cisco Jabber has a unique notification feature that alerts you as soon as a contact returns to "Available" status in green.

What is your favorite aspect of this product?

Cisco Jabber replaced landline very well. Even though I had a landline phone sitting on my desk (same number using VOIP), I used Cisco's Jabber for dialing as it was easier to look up / click on contacts as soon as they showed up in green as "Available" status. I also received calls through the application as it was connected to my hands-free headset.

What do you dislike most about this product?

Nothing to dislike about Cisco Jabber's instant messaging application. However, while writing a proctored online exam set up as a Cisco Webex meeting, I found a lag in the typing of words and scrolling since the Word Document where I essentially "took control" of the examiner's screen displaying the Word document with exam questions.

What recommendations would you give to someone considering this product?

If your team is used to Skype for Business, then you will not find much missing in the Cisco Jabber experience. Rather, you'll find an extra feature when it comes to notifying you about contact's availability status returning to "Available" in green.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Sarah K.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

My Experience Using Cisco Jabber

Likeliness to Recommend

10 /10

What differentiates Cisco Jabber from other similar products?

What makes Cisco Jabber different from competitors is it's simplicity yet is a great software for wen conferencing and business instant messaging. What's more it is cost effective

What is your favorite aspect of this product?

I like that Cisco Jabber is multi-purpose - handles both web conferencing and serves as a business messaging software. It's an affordable solution for communication and meeting online. Using Cisco Jabber is straightforward

What do you dislike most about this product?

Cisco Jabber has been great since deployment.

What recommendations would you give to someone considering this product?

I recommend Cisco Jabber. It's affordable and meets our video conferencing needs. In addition, the software makes collaboration easy. It's a great tool since it's affordable.

Pros

  • Continually Improving Product
  • Trustworthy
  • Respectful
  • Fair