Cisco Jabber Logo
Cisco Jabber Logo
Cisco Systems

Cisco Jabber

Composite Score
8.4 /10
CX Score
8.7 /10
Category
Cisco Jabber
8.4 /10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details


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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

94 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

9% Negative
1% Neutral
90% Positive

Pros

  • Trustworthy
  • Effective Service
  • Caring
  • Generous Negotitation

Feature Ratings

Average 83

Instant Messaging

87

Video Conferencing

87

Audio Conferencing VoIP

86

Audio Controls

86

File Transfer

83

Audio Conferencing Call in Bridge

82

Facilitator Functions

82

Virtual Whiteboard

81

Screen Share

80

Keyboard Mouse Control

75

Application Share

72

Vendor Capability Ratings

Average 80

Business Value Created

87

Ease of IT Administration

83

Ease of Data Integration

82

Ease of Implementation

81

Breadth of Features

81

Quality of Features

80

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

79

Vendor Support

79

Availability and Quality of Training

76

Ease of Customization

75

Cisco Jabber Reviews

Choy N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Cisco Jabber is a platform with a wide variety

Likeliness to Recommend

10 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber is a platform with a wide variety of options that will complement a graphical experience for companies to create conferences through video calls in the most comfortable way possible, especially aimed at companies that want a secure space on the web to finalize their negotiations. as well as carrying out communication without the need to be physically present with all the employees of the company, one aspect that differentiates it from the rest is the quality of the software that strives to work at full power and not generate any inconvenience while it is in use, unlike other programs that are saturated and respond very slowly.

What is your favorite aspect of this product?

I am very grateful that this program exists because it helps me a lot, it is my responsibility to manage and communicate a lot of important information about the company, such as keeping payroll and accounting for future negotiations, Cisco Jabber has the advantage of creating different processes that bring information to all the selected people, in addition to how comfortable it is to use this program, the video and audio quality is very good, thanks to this program my performance is remarkable and outstanding.

What do you dislike most about this product?

A great disadvantage can be the little known of the program if this leads me to tell my clients to download it at the agreed time of the conference, this generates an inconvenience due to time and disgust that it generates in the person who does not know it, we hope that over time Cisco Jabber sounds a lot among its competencies.

What recommendations would you give to someone considering this product?

The world has changed and is heading to work fully with technology, in addition to events that do not allow a meeting in person, Cisco Jabber is an ideal tool to be in a constant union through electronic devices, this program has high standards to provide its users with an excellent experience while using it, it is these characteristics that make Cisco Jabber a platform that I like to recommend at all times and to my colleagues at work.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Adam Z.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Great basic functionalities (chat & 1-on-1 calls)

Likeliness to Recommend

7 /10

What differentiates Cisco Jabber from other similar products?

Comparably lightweight, the architecture model is closer to the already well-known telephone system - and it's cross-compatible too.

What is your favorite aspect of this product?

The Private Meeting Room function, which opens a virtual room if a number is called, where others may join for a conference call.

What do you dislike most about this product?

The audio and video compression is noticeably lossy, no advanced collaboration functions.

What recommendations would you give to someone considering this product?

Consider whether the basic functionality (chatting and conferencing over text, voice and video) is enough or are the more advanced features really needed.

Pros

  • Reliable
  • Performance Enhancing
  • Helps Innovate
  • Enables Productivity

Nicolas R.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Limited features and bad user experience

Likeliness to Recommend

6 /10

What differentiates Cisco Jabber from other similar products?

Jabber provides basic features that are included in other products on the market

What is your favorite aspect of this product?

Easy to implement and good authorization management

What do you dislike most about this product?

Pricing method per user and type of authorization

What recommendations would you give to someone considering this product?

Control the necessary features required in your organization and don't hesitate to do a complet benchmark before choossing Jabber

Pros

  • Security Protects
  • Reliable
  • Trustworthy
  • Efficient Service

Cons

  • Commodity Features
  • Inhibits Innovation
  • Slower Product Innovation