ChatGPT Logo
ChatGPT Logo
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
Category
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
5% Neutral
94% Positive

Pros

  • Enables Productivity
  • Saves Time
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 85

Vendor Capability Ratings

Average 84

ChatGPT Reviews

Jennifer M.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Efficient and effective

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Chatgpt is straightforward when it comes to generating content. What I like most about it is it's ability to create long form and unique contents tailored to your needs and prompts.

What is your favorite aspect of this product?

It's unique use of words and ability to make content sound personalized.

What do you dislike most about this product?

Absolutely nothing.

What recommendations would you give to someone considering this product?

I recommend that the person upgrades to GPT 4 as it is more efficient in generating content.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rajat S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

ChatGPT can grasp the nuances of human language

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT boasts a simple and intuitive interface, making it easy for beginners to jump right in.The free version offers impressive features like creative text generation, unlike some competitors with limited functionality in free plans.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its versatility. It can transform from a factual Q&A assistant to a creative writing partner, all within the same platform. This makes it a valuable tool for a wide range of tasks.

What do you dislike most about this product?

The biggest drawback of ChatGPT is the limited factual accuracy in the free version. Dependence on pre-loaded data can make it unreliable for tasks requiring up-to-date information.

What recommendations would you give to someone considering this product?

If you're a beginner or prioritize user-friendliness, ChatGPT is a great starting point. For tasks requiring real-time information or in-depth functionalities, consider exploring the paid Plus version or comparing it to other models that offer these features from the get-go.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vaibhav M.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

ChatGPT can make an entire website layout for you,

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

The use of Reinforcement Learning from Human Feedback (RLHF)

What is your favorite aspect of this product?

its understanding of code and its ability to compress complicated matters

What do you dislike most about this product?

ChatGPT generates conversational texts only

What recommendations would you give to someone considering this product?

Through RLHF, human AI trainers provided the model with conversations in which they played both parts, the user and AI assistants

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing