ChatGPT Logo
ChatGPT Logo
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
Category
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
5% Neutral
94% Positive

Pros

  • Enables Productivity
  • Saves Time
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 85

Vendor Capability Ratings

Average 84

ChatGPT Reviews

Zethi B.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

An important cornerstone in our department.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

The ease of use , the accuracy of spellcheck capability and its ability to generate information from a variety of sources. The aforementioned is what I think sets Chatgpt apart from close substitute generative AI ( artificial intelligence ) tools that I have tried.

What is your favorite aspect of this product?

As a chatbot, the ability to train Chatgpt using our website data has impressed me as a user. This has allowed us to acquaint Chatgpt with common jargon specific to our products and services. We were able to use Chatgpt to scrape information across our website as part of its training process as against manually entering relevant information ourselves, which would had been time consuming.

What do you dislike most about this product?

In the early days of using Chathpt as a chatbot, it was a regular occurrence to experience outages. This no longer happens as often as it used to, but everytime it has happened , we lose valuable sales prospects.

What recommendations would you give to someone considering this product?

Chatgpt should be an important cornerstone of sales and marketing departments. It's a tool that should be leveraged by teams.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Prasad M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Quick and efficient

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Prompt response

What is your favorite aspect of this product?

No downtime

What do you dislike most about this product?

Image analysis should be made free to use

What recommendations would you give to someone considering this product?

Frequent downtimes on GPT-4

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Akshat A.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to use, but a bit pricey.

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT is an excellent way to get answers for your exquiries, it is super easy to use and handles a large number of requests continuously,, increases customer satisfaction and is available 24 hours, can be used from any time zones, and generates very creative answers for every request. It can handle multiple requests at the same time.

What is your favorite aspect of this product?

I constantly seek tools that can enhance and streamline our operations. Chat GPT helps our small marketing team 10x our efforts. Whether it's providing quick responses to customer queries or brainstorming creative content ideas, ChatGPT's user-friendly design ensures that our team can leverage its capabilities with minimal training or learning curve. ChatGPT's flexibility and compatibility with various platforms and systems make it a breeze to integrate into our marketing ecosystem. We use this on a daily basis for a variety of tasks from copy to video storyboarding to email marketing A/B testing and so much more. It's the one AI tool we can

What do you dislike most about this product?

I dislike about ChatGPT, Sometimes it shows inaccurate answer for given input,also it doesn't work with real time data such as ChatGPT 3.5 only has the data till the year 2022 and the image generator is only available for premium user.

What recommendations would you give to someone considering this product?

ChatGPT helps me with content creation eg essays, emails, social media content, and creative responses for my day-to-day professional conversation. Also, It helps you in writing code scripts by just providing the requirements to them. By using this tool you can increase your productivity in your work life as these powerful AI tools help you do it.

Pros

  • Enables Productivity
  • Unique Features
  • Effective Service
  • Caring