Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.1 /10
CX Score
9.4 /10
Category
Box
9.1 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
1% Neutral
96% Positive

Pros

  • Caring
  • Reliable
  • Saves Time
  • Respectful

Feature Ratings

Average 87

Team Collaboration

89

Drag and Drop User Interface

89

3rd-Party Integrations

87

Access Control and Rights Management

87

Enterprise Grade Security Controls

87

Data Loss Prevention

87

Real-Time Synchronization

87

Electronic Signatures

86

Large File Optimization

86

Cognitive Content Services

86

Task Management and Workflow

85

Vendor Capability Ratings

Average 87

Business Value Created

89

Ease of Implementation

88

Quality of Features

88

Ease of Data Integration

88

Ease of Customization

87

Usability and Intuitiveness

87

Breadth of Features

86

Availability and Quality of Training

86

Product Strategy and Rate of Improvement

85

Ease of IT Administration

85

Vendor Support

84

Box Reviews

Nicky R.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Box takes file security to another level.

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Security of saved data is what differentiates Box from other similar products . From granular permissions , to multi-layered watermarking and user authentication, I do not think there is any file storage program which comes remotely closed to Box in terms of security architecture.

What is your favorite aspect of this product?

As I mentioned earlier -file security. I also like to add fast synchronization as well because Box does very good in that aspect too.

What do you dislike most about this product?

Box lacks a proper collaboration add-on, the way Google docs is linked to Google Drive as a document collaboration add-on.

What recommendations would you give to someone considering this product?

For individuals or organizations very concerned about file security, Box is the ideal file storage tool.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features

Ujjwal K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Easy to use and integrates really well

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Box has got some unlimited storage plans which are really convenient when working with a team. I even made use of the built in note-taking app a couple times to keep certain info related to the files in mind.

What is your favorite aspect of this product?

The value for money is great compared to a lot of similar services. It integrates with Salesforce and Google Docs which was certainly useful.

What do you dislike most about this product?

Nothing negative stood out, as such, but some extra filtering and search options could've been great especially when one's working with a huge amount of files.

What recommendations would you give to someone considering this product?

In terms of reliability and uptime, it's just as good as any other industry standard. Personally, I don't find them too different from each other, so if the pricing and plan requirements work for your team - I can recommend the service.

Pros

  • Enables Productivity
  • Efficient Service
  • Effective Service
  • Transparent

Cons

  • Commodity Features
  • Charges for Enhancements

Ardi S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Used to share project documents

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Continue to transmit data from the old file server to BOX as a transfer destination internally. Externally, partners, as well as a location, to share project materials with the customer, and the use of BOX data It is generally handled through a browser on a commercial PC, and it is only used for navigation when leaving on smart devices. The moment of modification and who amended the content for each document may be displayed in the BOX interface, allowing you to view the confirmation component at a glance when confirming the material with several parties.

What is your favorite aspect of this product?

For security considerations, even if we use alternative internal storage systems, Box must be used to transfer information to the outside world. Because it can be utilized on mobile devices, files and links may be accessed from anywhere. It's a positive since, despite its tight security, it's still usable. Furthermore, because a shared link to a specific piece of material or directory can be sent. It was quite beneficial for me to be able to work while sharing data with others. Furthermore, because it is no longer necessary to send attachments through email or save files on a PC, it would be ideal to be able to work remotely.

What do you dislike most about this product?

It may depend on how the box is arranged, but as the number of items to share rises, I believe a better file search option would be good.

What recommendations would you give to someone considering this product?

When file sharing with the outside world is required, access privileges might be granted to members with unique job titles and job titles related to specific projects spanning many departments rather than all departments or employees constituting an organizational structure. We were able to achieve collaboration that eliminated the need for external security without being constrained by the file server and other storage services. Sharing resources within and outside of the company has improved usability and security. Previously, the PPAP approach involved distributing documents via email and then communicating with the password via email.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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