Box Customer Reviews 2024 | SoftwareReviews

Box

Composite Score

9.1 /10

CX Score

9.4 /10

265 Reviews Write a Review

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What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details

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Awards & Recognition

Box won the following awards in the Content Collaboration category

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2024 Emotional Footprint Champion

Latest Award, 2024

Contract Negotiation

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

2 Top Rated Capabilities

5 Top Rated Features

2023

3 Top Rated Capabilities

5 Top Rated Features

2022

Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative

1% Neutral

96% Positive

Pros

Caring
Reliable
Saves Time
Respectful

Feature Ratings

Average 87

Team Collaboration

Drag and Drop User Interface

3rd-Party Integrations

Access Control and Rights Management

Enterprise Grade Security Controls

Data Loss Prevention

Real-Time Synchronization

Electronic Signatures

Large File Optimization

Cognitive Content Services

Task Management and Workflow

Vendor Capability Ratings

Average 87

Business Value Created

Ease of Implementation

Quality of Features

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Box Reviews

Nicole H.

Role: Operations
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Highly safe app when paid.

Likeliness to Recommend

3 /10

What differentiates Box from other similar products?

Its safety

What is your favorite aspect of this product?

Safe to use with confidential files

What do you dislike most about this product?

Not friendly

What recommendations would you give to someone considering this product?

Examine using other apps

Pros

Security Protects
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Inhibits Innovation
Less Inspiring

Maggie K.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

A powerful tool for file synchronization

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

By consolidating all of our data into a single location that is trusted by both our team and our business due to the fact that it complies with tougher security regulations, Box is a powerful tool for file synchronization, document sharing, and management.

What is your favorite aspect of this product?

Its capabilities enable productivity and collaboration nearly everywhere, allowing our employees to work alongside us while still having instant access to all of the files we have given them permission to access. The process is more wonderful because of the added refinement added to the folder configurations. I've been seeking an automated process for a while, and I've now discovered one that is end-to-end and contained in a single box.

What do you dislike most about this product?

Although its major flaw is the absence of hybrid or on-premises options, we still use it because of its cutting-edge capabilities even though the maximum size of the data it can handle is 15GB.

What recommendations would you give to someone considering this product?

The unique quality of Box is its capacity to provide users with options, freedom, and security while also providing them with the means to tailor the appearance to their tastes. Due to its affordability, it is the solution that is best for all teams and businesses. It provides the utmost security with all schemes.

Pros

Trustworthy
Unique Features
Effective Service
Inspires Innovation

Sahil B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

"Box" excels in everything related to file storage

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

I store all types of data in Box. I must be able to function efficiently on a daily basis at work. Regardless of my operating system or kind of computing equipment, I find Box to be simple to use and accessible to access across a range of platforms. Box is utilised in the same manner as described above throughout my whole business, as well as for team-based communication and optimising minor workflow procedures in a few departments.

What is your favorite aspect of this product?

In comparison to other retailers, I believe Box has a decent price. It aids in my revising designs in response to team feedback. I may reduce communication when seeking permissions thanks to it.

What do you dislike most about this product?

File synchronisation on mobile applications is more slowly. Large file uploads on Box take longer than they do on any of our backup cloud storage services at work. This, I was told, was brought on by Box's encryption technology.

What recommendations would you give to someone considering this product?

Box is perfect for giving links to clients, encouraging them to preview and download files, and uploading files. For the purposes of transmitting files, it is superior to Google Drive. Both uncompressed and zipped files can be delivered to Box. Since everything happens rapidly, I don't have to wait for other people to download things.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Box

What is Box?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Box Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Box?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Access Control and Rights Management Ability to discretely control who can access the file.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

Large File Optimization Contains optimizations for transfers of large files.

Cognitive Content Services Content services powered by machine learning from optical character recognition to mining user activity for behavioural analytics & automated media tagging.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Box Reviews

Nicole H.

Highly safe app when paid.

Likeliness to Recommend

Pros

Cons

Maggie K.

A powerful tool for file synchronization

Likeliness to Recommend

Pros

Sahil B.

"Box" excels in everything related to file storage

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Drag and Drop User Interface

3rd-Party Integrations

Access Control and Rights Management

Enterprise Grade Security Controls

Data Loss Prevention

Real-Time Synchronization

Electronic Signatures

Large File Optimization

Cognitive Content Services

Task Management and Workflow

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support