Box Customer Reviews 2024 | SoftwareReviews

Box

Composite Score

9.1 /10

CX Score

9.4 /10

265 Reviews Write a Review

Claim Software

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Box won the following awards in the Content Collaboration category

Filter By

2024 Emotional Footprint Champion

Latest Award, 2024

Contract Negotiation

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

2 Top Rated Capabilities

5 Top Rated Features

2023

3 Top Rated Capabilities

5 Top Rated Features

2022

Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative

1% Neutral

96% Positive

Pros

Caring
Reliable
Saves Time
Respectful

Feature Ratings

Average 87

Team Collaboration

Drag and Drop User Interface

3rd-Party Integrations

Access Control and Rights Management

Enterprise Grade Security Controls

Data Loss Prevention

Real-Time Synchronization

Electronic Signatures

Large File Optimization

Cognitive Content Services

Task Management and Workflow

Vendor Capability Ratings

Average 87

Business Value Created

Ease of Implementation

Quality of Features

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Box Reviews

Pavan R.

Role: Operations
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Box. A secure application for file storage.

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

A very incredible product for file storage and sharing. I have been a user of Box for more than 3 years and this application makes it easier for me to manage my documents. I like the ability to access my files, update them and share them.

What is your favorite aspect of this product?

I like Box because it easy to use, implement and set up. Again, it allows you to upload your files from anywhere anytime across the world. It is safe, secure and reliable. The availability of customer service is an added advantage.

What do you dislike most about this product?

We have never recorded any challenge since we implement Box. It is a recommendable software for file storage.

What recommendations would you give to someone considering this product?

Yes.. I must recommend Box for file management. Go ahead and implement it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Janet A.

Role: Sales Marketing
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

A great and secure box for file storage.

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

Box is one of the best file storage tools that gives you all the services you need in order to manage your files effectively and efficiently. It allows you to store your business and personal files safely and securely in the cloud and it provides top security for your sensitive files.

What is your favorite aspect of this product?

The part i like most about Box is its amazing functionality and performance. It is easy to access, manage files and share them. Box is safe, secure and easy to use.

What do you dislike most about this product?

Until today nothing to mention as a complain about Box since it comfortably meets all my needs.

What recommendations would you give to someone considering this product?

Box is a very secure solution for file storage. I recommend it.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Gatatha M.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

A Fantastic Product At a Great Price

Likeliness to Recommend

8 /10

What differentiates Box from other similar products?

Box is amazing and offers the best features when it comes to sharing content and sync. It is secure and available in both Mobile and web versions

What is your favorite aspect of this product?

The software makes content collaboration easy The sync makes working together anywhere easy The software is secure I like that this tool is not costly

What do you dislike most about this product?

Everything about box is good and no negative experiences yet

What recommendations would you give to someone considering this product?

Box never disappoints regarding security, syncing, sharing and general file management. I recommend it

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Box

What is Box?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Box Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Box?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Access Control and Rights Management Ability to discretely control who can access the file.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

Large File Optimization Contains optimizations for transfers of large files.

Cognitive Content Services Content services powered by machine learning from optical character recognition to mining user activity for behavioural analytics & automated media tagging.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Box Reviews

Pavan R.

Box. A secure application for file storage.

Likeliness to Recommend

Pros

Janet A.

A great and secure box for file storage.

Likeliness to Recommend

Pros

Gatatha M.

A Fantastic Product At a Great Price

Likeliness to Recommend

Pros

Most Popular Box Comparisons

Google Drive

Dropbox Business

Microsoft OneDrive for Business

ShareFile

M-Files Content Collaboration

Zoho WorkDrive

1
Since last award

1
Since last award

1
Since last award

Feature Ratings

Team Collaboration

Drag and Drop User Interface

3rd-Party Integrations

Access Control and Rights Management

Enterprise Grade Security Controls

Data Loss Prevention

Real-Time Synchronization

Electronic Signatures

Large File Optimization

Cognitive Content Services

Task Management and Workflow

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support