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Bitwarden Logo Award Winner Product Badge
Bitwarden

Bitwarden

Composite Score
9.1 /10
CX Score
9.4 /10
Category
Bitwarden
9.1 /10

What is Bitwarden?

With an open source, end-to-end encrypted approach to password management, Bitwarden empowers enterprises and individuals to securely store and share sensitive data. Accessible from any location, on any device, Bitwarden can be deployed in cloud-based and on-premise environments. Strengthen your security with MFA, vault health reports, enterprise policies, and event logs. SSO, SCIM, and directory service integrations make it easy to integrate Bitwarden into your enterprise environment.

Company Details


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Awards & Recognition

Bitwarden won the following awards in the Password Management category

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Bitwarden Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitwarden.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitwarden?

2% Negative
0% Neutral
98% Positive

Pros

  • Reliable
  • Trustworthy
  • Fair
  • Inspires Innovation

Feature Ratings

Average 87

Access From Multiple Devices

90

AD/LDAP Sync

90

Credential Management

89

Password Generator

88

Work and Personal

88

Encryption and Decryption

87

Autosave and Autofill

87

Multi-Factor Authentication (MFA)

87

Vault for Each User

87

Policy Engine and Enforcements

85

Dashboard

85

Vendor Capability Ratings

Average 86

Ease of IT Administration

88

Business Value Created

88

Ease of Implementation

88

Quality of Features

88

Breadth of Features

86

Availability and Quality of Training

86

Ease of Data Integration

85

Product Strategy and Rate of Improvement

85

Vendor Support

85

Usability and Intuitiveness

84

Ease of Customization

81

Bitwarden Reviews

Silvia A.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Reliable and secure password management solution

Likeliness to Recommend

10 /10

What differentiates Bitwarden from other similar products?

Bitwarden is a powerful tool that rivals its competitors by allowing us to keep our account active on multiple devices at the same time, secure with two-factor authentication, and accessible from anywhere.

What is your favorite aspect of this product?

Our main concern was security, which was burdening and affecting our organization's performance. Since we've implemented Bitwarden, we've been relieved of a slew of concerns, such as the fact that we can keep our passwords safe with us at all times and that we should be able to use them regardless of our web browser, operating system, or computer. The only requirement is that we use the app or plugin.

What do you dislike most about this product?

I had several issues with it. Firstly, setup can be time-consuming, and the tool is very costly to use extra features we need to pay for them. I hate their support team. I don't say too much about them but in short, they are irresponsible.

What recommendations would you give to someone considering this product?

I like to recommend it to my friends and colleagues because it is an extremely simple, reliable, and secure method of protecting passwords. It also saves time in organizations because it eliminates the need to manually enter passwords.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Effective Service
  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Apr 2022

The Solution for Password Management and Security

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Erik B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2022

Easy to use, and great prices!

Likeliness to Recommend

8 /10

What differentiates Bitwarden from other similar products?

Bitwarden operates on zero-knowledge architecture.

What is your favorite aspect of this product?

Enterprise subscribers receive a free family subscription for each end-user

What do you dislike most about this product?

Community recommended features take a while before they may be implemented.

What recommendations would you give to someone considering this product?

Offers on-premise alternative to standard cloud vault offering.

Pros

  • Transparent
  • Includes Product Enhancements
  • Reliable
  • Trustworthy

Cons

  • Less Efficient Service
  • Wastes Time

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