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Bitwarden Logo Award Winner Product Badge
Bitwarden

Bitwarden

Composite Score
9.1 /10
CX Score
9.4 /10
Category
Bitwarden
9.1 /10

What is Bitwarden?

With an open source, end-to-end encrypted approach to password management, Bitwarden empowers enterprises and individuals to securely store and share sensitive data. Accessible from any location, on any device, Bitwarden can be deployed in cloud-based and on-premise environments. Strengthen your security with MFA, vault health reports, enterprise policies, and event logs. SSO, SCIM, and directory service integrations make it easy to integrate Bitwarden into your enterprise environment.

Company Details


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Awards & Recognition

Bitwarden won the following awards in the Password Management category

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Bitwarden Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitwarden.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitwarden?

2% Negative
0% Neutral
98% Positive

Pros

  • Reliable
  • Trustworthy
  • Fair
  • Inspires Innovation

Feature Ratings

Average 87

Access From Multiple Devices

90

AD/LDAP Sync

90

Credential Management

89

Password Generator

88

Work and Personal

88

Encryption and Decryption

87

Autosave and Autofill

87

Multi-Factor Authentication (MFA)

87

Vault for Each User

87

Policy Engine and Enforcements

85

Dashboard

85

Vendor Capability Ratings

Average 86

Ease of IT Administration

88

Business Value Created

88

Ease of Implementation

88

Quality of Features

88

Breadth of Features

86

Availability and Quality of Training

86

Ease of Data Integration

85

Product Strategy and Rate of Improvement

85

Vendor Support

85

Usability and Intuitiveness

84

Ease of Customization

81

Bitwarden Reviews

Tanner R.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Reliable and robust password management solution

Likeliness to Recommend

9 /10

What differentiates Bitwarden from other similar products?

I've tried different password manager Systems before moving to BitWarden. Getting started with other tools is as painful as a stubbed toe. But BitWarden is fully prepared for speedier setup and ready-to-use allowing us to get started quickly. Its simple manageability, simplicity, and customizability are the features that I found unique there.

What is your favorite aspect of this product?

Signing up with BitWarden is not a lengthy process. There is only an option to add a password hint to the master password. There is no lengthy table requiring extra information to waste our time. There are no phone numbers, dates of birth, inside leg measures, or anything else that might be useful to advertisers. It's simple to set up, operate, administer, scale, and integrate into current workflows.

What do you dislike most about this product?

The synchronizing process can be a little tricky at times. The per-user fee might be quite high, particularly if you have a large staff unit or a limited budget. My last criticism is that the data leak scanner is ineffective. Some of my emails, it does not deliver precise findings

What recommendations would you give to someone considering this product?

Because of its flexible configuration options and robust features, I enthusiastically suggest it because anyone who finds it unsuitable for their infrastructure can easily adapt it to meet their needs. Fitting it into and aligning it with your existing framework and working methods is a simple and quick operation that does not confront you with any difficulties.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Juan Sebastian C.

  • Role: Consultant
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

excellent features in free version

Likeliness to Recommend

10 /10

What differentiates Bitwarden from other similar products?

excellent features in its free version

What is your favorite aspect of this product?

send text or encrypted files

What do you dislike most about this product?

all product love it

What recommendations would you give to someone considering this product?

excellent features, excellent cost benefits

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cedric H.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Effective application to store passwords

Likeliness to Recommend

9 /10

What differentiates Bitwarden from other similar products?

Security and simplicity are something's that make it a more unique and reliable solution to store important passwords without any difficulty and also at a limited cost. Furthermore, the cross-platform compatibility and sync are also fantastic.

What is your favorite aspect of this product?

I like the fact that without fear of forgetting a password, the platform allows us to use random passwords across multiple accounts such as a bank, email, and other major accounts. Users can easily create, store, and access account passwords with Bitwarden software, which also ensures password security. Unauthorized access to our passwords stored in encrypted form is made difficult by the platform.

What do you dislike most about this product?

The main disadvantage of Bitwarden is that it is not as user-friendly as most of its top competitors; many of its features are clunky, difficult to use, and unintuitive. Secondly, their support team is not good whenever I have a question. They are late and show their nonserious behavior.

What recommendations would you give to someone considering this product?

When 2FA is enabled for a specific account, you must enter both your password and the second form of verification when logging in. Bitwarden is also a zero-knowledge password manager, which means that no one from your company can access or see the data in your Bitwarden vault. 2FA is important because it prevents others from accessing your accounts even if they obtain your passwords.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Effective Service

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