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Basecamp Logo Award Winner Product Badge
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Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
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Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details

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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

88

Resource Management

87

Dependency and Milestone Tracking

86

Planning and Scheduling

85

Budget Management

84

Mobile Access

84

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

84

Ease of Customization

83

Usability and Intuitiveness

83

Vendor Support

82

Basecamp Reviews

Julia Maria M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

The best tool for task and project management

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

You are not too overloaded. You can concentrate on the essentials: the project. The handling is very intuitive, even for beginners. But most importantly, it's easy to invite people to Basecamp who don't know the program. All colleagues quickly became familiar with it. Above all, commenting and discussing multimedia content or projects worked well.

What is your favorite aspect of this product?

Basecamp is intuitive to use. It provides a clear overview of all pending tasks that arise. Deadlines and e-mail notifications can be set for them. There is also the option to set roles and communicate as a team through Basecamp.

What do you dislike most about this product?

The clear dashboard is particularly useful for keeping track of projects and tasks. The intuitive operation also allows employees who are not familiar with the technology to use the tool. No experience with comparable tools is required.

What recommendations would you give to someone considering this product?

Basecamp makes it easy for me to work on various projects. It helps me meet deadlines. It allows me to work with internal colleagues, but also with our agency. For events or projects, it's the best solution that brings everything under one roof. As a team, we use it for event planning. We were able to summarize all important documents and proceed step by step. In addition, I always had an overview of what remained to be done and whether the other participants were doing their homework. All in all, the to-do lists are the best and the range of functions is sufficient for events with less than 500 people.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Don P.

  • Role: C-Level
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Good reasons so many people use it

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Simple interface

What is your favorite aspect of this product?

Keeps our team coordinated.

What do you dislike most about this product?

While it has hotlists of things to do, we don't really use the scheduling functions as they don't work how we want them to.

What recommendations would you give to someone considering this product?

Add budgeting and time tracking functions

Pros

  • Enables Productivity
  • Trustworthy
  • Effective Service
  • Caring

Bibiana M.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Well-designed project and task management software

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

The program has many features, it is easy to use.

What is your favorite aspect of this product?

Task management, project creation, user access control and individual user permission levels are some of my favorite aspects of Basecamp, as are the data visualizations and reports it creates. The product's automated notifications and user-friendly design make it stand out from the rest of the pack.

What do you dislike most about this product?

I'd also want to see Paperform support and additional connections. You'll also get information on how to customize Basecamp's logic so that you may make better use of it than I do. Security issues have not been adequately addressed by the firm. Communication with their clients through mass email is needed to explain how they are dealing with the issue. "Security is our top priority."

What recommendations would you give to someone considering this product?

With Basecamp, you can bring together departments, manage projects, and keep track of household data. Since I've used five different project management software systems, my experience with their marketing staff is probably the reason they made the list of the best. Using this method, I can say with certainty that it is the best option available.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Saves Time

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