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Basecamp Logo Award Winner Product Badge
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Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
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Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details

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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
1% Neutral
97% Positive

Pros

  • Effective Service
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

88

Resource Management

87

Dependency and Milestone Tracking

86

Planning and Scheduling

85

Budget Management

84

Mobile Access

84

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of IT Administration

84

Ease of Customization

83

Usability and Intuitiveness

83

Vendor Support

82

Basecamp Reviews

Shirley A.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Comprehensive tool for project management.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Prior to Basecamp, it was difficult to keep track of projects and where they were in the process. It required extra meetings to acquire progress updates, and even then, things might not be relayed to all of the appropriate parties. Basecamp guarantees that everyone can immediately view a project's progress, which means less meetings and communication headaches, easier project management, all my projects are in one location, and instead of utilizing generic folders, Basecamp offers an interface that is straightforward and simple to use.

What is your favorite aspect of this product?

I've been using Basecamp for a few years and have always appreciated how simple it is to coordinate tasks using its tools and capabilities. It is simple to create a project, tasks, and notes, as well as regulate who is alerted or assigned. It includes the majority of the capabilities that smaller businesses or organizations would require to manage and handle many projects in teams. Employees may use Basecamp to remain up to date on open tasks and ongoing project timelines. Use alerts and comments to display real-time updates.

What do you dislike most about this product?

The one thing I don't like about Basecamp is that you can't request a project if you aren't presently involved in one. You must independently seek access to the project leader.

What recommendations would you give to someone considering this product?

It's probably not the greatest solution for large corporations because it lacks the robust feature set that these organizations require. However, I believe it will provide nearly all you need to handle many projects for small groups of less than 100 people.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Saves Time

Charles K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Provide end-to-end Visibility

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

Basecamp is a project management tool that places a strong emphasis on teamwork and communication. Because collaboration always ranks highly in our corporate environment, we chose it, and after using it, we feel at ease and confident that our choice was the right decision.

What is your favorite aspect of this product?

Some of the key attributes that have helped make Basecamp so well-liked include its Task lists functionality, @ mentions features, and progress monitoring: we can easily make lists, assign tasks, and provide deadlines. Basecamp heavily assists in task organization and completion and even notifies our team when projects are running behind. Its Online File and Document storage is also a fantastic function that helps me keep my data organized. It comes with an affordable and easy-to-understand pricing structure.

What do you dislike most about this product?

It can take some time to organize. Because comments can be lost, you need to be cautious about how much your team delights in them. Other than this, I have never experienced any issues when using Basecamp.

What recommendations would you give to someone considering this product?

Basecamp is generally simple to set up and use, just like most PM systems. Only a few more details must be entered to get started. It stands out since a video will pop up once you register to assist you in getting started. Here, there is no tier system for fees and extras.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

Ivan L.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Great project management tool

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

features.

What is your favorite aspect of this product?

very easy to use

What do you dislike most about this product?

nothing i cant think of a single thing i dislike about basecamp

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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