Amazon Pay Logo Award Winner Product Badge
Amazon Pay Logo Award Winner Product Badge
Amazon

Amazon Pay

Composite Score
9.1 /10
CX Score
9.4 /10
Category
Amazon Pay
9.1 /10

What is Amazon Pay?

Let’s go beyond just speed and convenience. Amazon Pay offers a safe and secure checkout experience backed by Amazon’s technology, innovation, and robust risk management services.

Company Details


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Awards & Recognition

Amazon Pay won the following awards in the Payment Processing category

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Amazon Pay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Pay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

97 Plan to Renew

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Pay?

1% Negative
1% Neutral
98% Positive

Pros

  • Security Protects
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 87

Mobile Payments

91

Digital Wallet Integration

89

Security

88

E-Commerce Integration

88

Recurring Payments

88

Credit Card Processing

87

Customer Support

86

POS Verification

86

POS Integration

85

Multi Currency

85

Reporting Analytics

84

Vendor Capability Ratings

Average 86

Ease of Implementation

88

Business Value Created

88

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Product Strategy and Rate of Improvement

84

Availability and Quality of Training

84

Vendor Support

83

Ease of Customization

83

Amazon Pay Reviews

Namrata P.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

Express checkout experience with amazon pay

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

remove many steps like the card detailing part which makes fast transactions also increase the user interaction on site. Amazon is secured provides fraud detection also all amazon pay is associated with an Amazon account to make a payment.

What is your favorite aspect of this product?

Make an easy process of checkout and easy to maintained user records and order history. During integration, you can get a sandbox account so you can cross-verify your integration process. plugin and support are easily available.

What do you dislike most about this product?

Nothing to dislike. as the customer is very happy using this checkout option which is beneficial for the organization

What recommendations would you give to someone considering this product?

this is the best way to make the user's checkout process easy and make interactive. this will leads to more user traffic. many documents and support are available for integration with an e-commerce websites.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Mohit K.

  • Role: Finance
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Great Application to make payments

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

There was no single platform to form payments to all or any majorly used sites, but now I can do this using amazon pay. I experienced a scarcity of customer engagement thanks to the complex interface before amazon pay, but now I experience a high-quality UX available within the market.

What is your favorite aspect of this product?

Payment without failure- Compared to other platforms in Amazon pay we will conveniently pay through the wallet which reduces the danger of payment failure Range and variety- Amazon Pay provides a spread of transactions, we will pay from our electricity bills to shopping online. Rewards and coupons - it's quite obvious that the platforms that are new the market provide with a variety of coupons and rewards so does Amazon Pay.

What do you dislike most about this product?

Interface - Amazon Pay team must work on its interface, I feel it lags within the user experience with the payment platform compared to its peers Dedicated app- Amazon Pay must accompany a fanatical app a bit like Google Pay and Paytm for more convenience. Payment on other e-commerce sites- with the wallet amount we aren't ready to make payment on other e-commerce sites- like flipkart

What recommendations would you give to someone considering this product?

Great application for making quick payments. anyone can use this.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anand R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Digital Payment System

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

Amazon Pay is the very easy option to transfer money or do payments digitally as its simple on its interface, very instant in sending and receiving the money even the KYC is performed in no time. It is very trustworthy source and hence one can rely on its security measures and fraud protection. One can use it on UI via Amazon or also can install an Amazon Pay app on your mobile. Its just an amazing product which easily stands out from other digital payment options in the market due to its flawless working and service provided.

What is your favorite aspect of this product?

I like Amazon Pay the most even more than the other online payment applications as I can easily pay money using Amazon Pay UPI or send or do payment via debit card. The most amazing part is it offers various utility payments attached to it which helps you to do recurring payments and manage it for monthly or yearly. It offers enormous discounts and cash backs on any payments performed which makes user to use this payment service more and more. We can use Amazon pay even for shopping anything via Amzaon and nowadays we can use it on any shop where scan and pay method is used, its just an amazing solution to do payment digitally.

What do you dislike most about this product?

I have no dislikes at all, as it serves all my purpose and even it should for all who ever is using digital payment option. Currently, not every shop is using Amazon scan and pay option which sometimes makes very difficult if you want to use money from wallet.

What recommendations would you give to someone considering this product?

I would strongly recommend to use Amazon Pay service as its the best and very secured payment service. Even it is used in corporate world, to purchase any gift cards on specific occasions. Great features with great customer support team.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Effective Service

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