Amazon Pay Logo Award Winner Product Badge
Amazon Pay Logo Award Winner Product Badge
Amazon

Amazon Pay

Composite Score
9.1 /10
CX Score
9.4 /10
Category
Amazon Pay
9.1 /10

What is Amazon Pay?

Let’s go beyond just speed and convenience. Amazon Pay offers a safe and secure checkout experience backed by Amazon’s technology, innovation, and robust risk management services.

Company Details


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Awards & Recognition

Amazon Pay won the following awards in the Payment Processing category

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Amazon Pay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Pay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

97 Plan to Renew

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Pay?

1% Negative
1% Neutral
98% Positive

Pros

  • Security Protects
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 87

Mobile Payments

91

Digital Wallet Integration

89

Security

88

E-Commerce Integration

88

Recurring Payments

88

Credit Card Processing

87

Customer Support

86

POS Verification

86

POS Integration

85

Multi Currency

85

Reporting Analytics

84

Vendor Capability Ratings

Average 86

Ease of Implementation

88

Business Value Created

88

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Product Strategy and Rate of Improvement

84

Availability and Quality of Training

84

Vendor Support

83

Ease of Customization

83

Amazon Pay Reviews

Hemal T.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

fantastic app

Likeliness to Recommend

7 /10

What differentiates Amazon Pay from other similar products?

fast payment

What is your favorite aspect of this product?

secured payment

What do you dislike most about this product?

hidden charges

What recommendations would you give to someone considering this product?

nice app for the payment

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Transparent

Cons

  • Less Caring

Rohan B.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

A great payment option for your e-commerce website

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

Offers cashback most of the times

What is your favorite aspect of this product?

Gives out rewards. Opens payment to millions of other users. Makes collecting payments easier.

What do you dislike most about this product?

Design and layout can be improved. Integration with other providers.

What recommendations would you give to someone considering this product?

I recommend it to those people who want to pay their bills regularly.

Pros

  • Reliable
  • Efficient Service
  • Caring
  • Fair

Aiko Y.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Good payments management system with Amazon Pay

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

The main difference that I find from Amazon Pay is the wide options it offers to users who are going to make purchases through the page. I like that it offers you multiple forms of payment within the same system, so you do not have to redirect to third-party pages to make payments. This dynamic of payments ensures that the client does not get bored or get lost entering third-party pages, so that sales look safer in the eyes of consumers and that makes them want to buy again through this means.

What is your favorite aspect of this product?

My favorite feature of Amazon Pay is that for large companies it gives you the option to customize your store using API technology. That has seemed excellent to me to integrate cost information and to design structures that are more in line with the needs of our market. It is evident that with this feature, any company will not have to settle for the structure they provide, but will be able to simplify work, save and share information more quickly and thus guarantee increased sales and make consumers take home a good shopping experience.

What do you dislike most about this product?

I have found that Amazon Pay has some drawbacks to process payments with gift cards such as those offered by Visa or the MasterCard card, I do not know why it is, however, it does not happen to me regularly, since, previously I myself have I used these cards to make my personal purchases and have not had any problems.

What recommendations would you give to someone considering this product?

Amazon Pay has an excellent platform, very fast and effective to make payments. Clearly it is seen that it has been invested in a tool that currently has positioned itself very well in the market, but since everything good costs, this is no exception, so my recommendation is aimed at evaluating the value of commissions, I believe that these could be reduced a bit taking into account that there are many transactions that are made daily through this medium. Rest, excellent tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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