Alibaba Cloud Logo
Alibaba Cloud Logo
Alibaba Cloud

Alibaba Cloud

Composite Score
7.9 /10
CX Score
8.1 /10
Category
Alibaba Cloud
7.9 /10

What is Alibaba Cloud?

Alibaba Cloud offers high-performance, elastic computing power in the cloud. Services are available on a pay-as-you-go basis and include data storage, relational databases, big-data processing, Anti-DDoS protection and content delivery networks (CDN). At the same time Alibaba Cloud is committed to the research and development of large database systems and advanced big data technologies. Our R&D efforts include the advancement of IoT (Internet of Things) technology, virtual reality, smart homes, automotive networking and information systems, and cloud-based mobile-device operating systems.

Company Details


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Alibaba Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alibaba Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

85 Plan to Renew

6
Since last award

77 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alibaba Cloud?

7% Negative
8% Neutral
85% Positive

Pros

  • Respectful
  • Helps Innovate
  • Continually Improving Product
  • Inspires Innovation

Feature Ratings

Average 80

Cloud Backup

84

Cloud Integration

83

Load Balancing

82

Access Management

82

Analytics and Reporting

80

Regulatory Compliance

80

Systems Performance Management

80

Data Migration

80

Encryption and Decryption Support

79

Capacity Management

78

SLA Management

77

Vendor Capability Ratings

Average 77

Ease of Customization

80

Quality of Features

79

Ease of IT Administration

79

Ease of Implementation

79

Vendor Support

78

Product Strategy and Rate of Improvement

78

Ease of Data Integration

76

Business Value Created

75

Breadth of Features

75

Usability and Intuitiveness

75

Availability and Quality of Training

74

Alibaba Cloud Reviews

Krishna Kumar K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2022

Great cloud service by alibaba cloud!

Likeliness to Recommend

10 /10

What differentiates Alibaba Cloud from other similar products?

Pay as you go

What is your favorite aspect of this product?

Cost optimisation

What do you dislike most about this product?

More region should be deployed

What recommendations would you give to someone considering this product?

More region and availability zones needed.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Paula D.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

One of those names that can be trusted immediately

Likeliness to Recommend

9 /10

What differentiates Alibaba Cloud from other similar products?

When it comes to security Alibaba Cloud is one of those names that can be trusted immediately. You can rely on them and not only it gives you security promise, it also gives you protection against possible threats. Our company has been using it after getting attacked by a hacker from another service and we lost lots of data and the fear of privacy and security rooted itself in us. We all are on-alert almost all of the time even when we have switched to Alibaba Cloud.

What is your favorite aspect of this product?

Apart from security, it’s also very efficient when it comes to integration with other platforms. It was made for business interaction and it shows in its model and structure, we save lots of our time and can integrate this one on almost all other platforms that others might be using. It’s also user-friendly and the learning process does not take forever.

What do you dislike most about this product?

Well, as much as we trust in our service provider, there are times when we need help quickly and it’s not there, thankfully, our company have hired some gurus of the field and we run to them but if you are a company that doesn’t have anyone to handle chaos at last moment it might become a huge issue later on.

What recommendations would you give to someone considering this product?

If you are looking for reliable, secure, safe and affordable but good cloud computing services, Alibaba is what you are most probably looking forward to. You can have almost everything under one-platform. This is a new name when it comes to cloud computing but everyone starts somewhere, right?

Pros

  • Reliable
  • Effective Service
  • Acts with Integrity
  • Transparent

Alvin T.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Building trust and reliance in cloud computing

Likeliness to Recommend

9 /10

What differentiates Alibaba Cloud from other similar products?

Apart from security, it’s also very efficient when it comes to integration with other platforms. It was made for business interaction and it shows in its model and structure, we save lots of our time and can integrate this one on almost all other platforms that others might be using. It’s also user-friendly and the learning process does not take forever.

What is your favorite aspect of this product?

When it comes to security Alibaba Cloud is one of those names that can be trusted immediately. You can rely on them and not only it gives you security promise, it also gives you protection against possible threats. Our company has been using it after getting attacked by a hacker from another service and we lost lots of data and the fear of privacy and security rooted itself in us. We all are on-alert almost all of the time even when we have switched to Alibaba Cloud.

What do you dislike most about this product?

Well, as much as we trust in our service provider, there are times when we need help quickly and it’s not there, thankfully, our company have hired some guru’s of the field and we run to them but if you are a company that doesn’t have anyone to handle chaos at last moment it might become a huge issue later on.

What recommendations would you give to someone considering this product?

If you are looking for reliable, secure, safe and affordable but good cloud computing services, Alibaba is what you are most probably looking forward to. You can have almost everything under one-platform. This is a new name when it comes to cloud computing but everyone starts somewhere, right?

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

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