ADP

ADP Workforce Now

Composite Score

7.8 /10

CX Score

7.7 /10

109 Reviews Write a Review

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What is ADP Workforce Now?

ADP Workforce Now, is an all-in-one software for HR, payroll, time & more. From payroll and HR to talent, benefits, and beyond, ADP Workforce Now adapts to the way you work. ADP Workforce Now gives you access to comprehensive reporting and the analytics you need with relevant, actionable insights. ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

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ADP Workforce Now Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ADP Workforce Now.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

85 Plan to Renew

5
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ADP Workforce Now?

7% Negative

13% Neutral

80% Positive

Pros

Security Protects
Reliable
Respectful
Performance Enhancing

Feature Ratings

Average 81

Direct Deposit

Time and Attendance

Self Service Portal

Vacation and Leave Tracking

Taxation Deduction

Compensation Management

Benefits Calculation

Tax Form Preparation

HR Systems Interface

Retirement Plan Tracking

Accounting Systems Interface

Vendor Capability Ratings

Average 73

Quality of Features

Breadth of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Also Featured in...

Benefits Administration

Score 8.1

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Human Capital Management - Midmarket

Score 7.5

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Workforce Management - Midmarket

Score 7.2

View ADP Workforce Now in this category (opens in a new tab)

Talent Management

Score 7.1

View ADP Workforce Now in this category (opens in a new tab)

ADP Workforce Now Reviews

Alexander B.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Works great

Likeliness to Recommend

9 /10

What differentiates ADP Workforce Now from other similar products?

ADP is a large suite of products designed for people teams. It has many features and integrations and is realiable and pretty intuitive to use.

What is your favorite aspect of this product?

It's fairly easy to use and has a mobile app!

What do you dislike most about this product?

The UI is definitely outdated and the mobile app is slow to load (the intro animation takes forever).

What recommendations would you give to someone considering this product?

It gets the job done but nothing fancy.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Lorenz L.

Role: Sales Marketing
Industry: Other
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Oct 2022

ADP Workforce now: Management of large companies

Likeliness to Recommend

9 /10

What differentiates ADP Workforce Now from other similar products?

As a company we use both accounting and HR management systems, as often happens we have to change services or platforms due to the high cost of licenses, by having our experience with ADP we were able to develop a product that would allow us to develop our employees' experience with payroll and benefits enrollment, as well as manage our payroll and tax returns.

What is your favorite aspect of this product?

Being an administrative management program it can be somewhat complex due to so many functions but has a great learning opportunity through videos, webcasts, PDFs, lectures and virtual conferences. The reporting capabilities are very extensive. There are many standard reports that provide the base report with the opportunity to customize fields, sorting among others.

What do you dislike most about this product?

It can be said that it is the perfect tool for a general office management and it is the same level that they should have for their service center, which can happen a day that I call on the phone with the help desk to solve an urgent problem with an inexperienced employee with which I can lose up to more 2 or 3 hours as I could also have a fortunate day and I answer the phone a very experienced employee who can solve my problem in less than 5 or 10 minutes.

What recommendations would you give to someone considering this product?

From experiences with ADP Workforce now the best way to take advantage of this software so that your company is already something big because of the cost that comes with this program, it is good for large companies for its choice of benefits, employees in multiple locations, multiple tax jurisdictions and payment types varied salary, hourly, commission, among others. For us it is very reliable and secure.

Pros

Unique Features
Efficient Service
Effective Service
Caring

Paul C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

All-in-one package for essential HR functions.

Likeliness to Recommend

9 /10

What differentiates ADP Workforce Now from other similar products?

In terms of functionality, this is hands down one of the best HRIS out there. It houses all the essential functions in one place and can perform all these functions seamlessly no matter how big or small the organization is

What is your favorite aspect of this product?

Onboarding cuts the process in half the time, Performance reviews reduce so much paper, Integration between payroll, time and attendance and benefits, You can process employee payroll in just a few steps, You can manage time, attendance and payroll etc

What do you dislike most about this product?

The quality of customer service can be improved. The interface is old looking.

What recommendations would you give to someone considering this product?

offers cloud-based document storage, which is wonderful for employee files.

Pros

Continually Improving Product
Reliable
Trustworthy
Inspires Innovation

ADP Workforce Now

What is ADP Workforce Now?

Company Details

Book a Free Demo Today!

ADP Workforce Now Ratings

82 Likeliness to Recommend

85 Plan to Renew

5 Since last award

77 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+71 Net Emotional Footprint

How much do users love ADP Workforce Now?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Benefits Calculation Ability to calculate benefits

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

HR Systems Interface Ability to interface with the organization’s HR system.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Benefits Administration

Human Capital Management - Midmarket

Workforce Management - Midmarket

Talent Management

ADP Workforce Now Reviews

Alexander B.

Works great

Likeliness to Recommend

Pros

Lorenz L.

ADP Workforce now: Management of large companies

Likeliness to Recommend

Pros

Paul C.

All-in-one package for essential HR functions.

Likeliness to Recommend

Pros

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Feature Ratings

Direct Deposit

Time and Attendance

Self Service Portal

Vacation and Leave Tracking

Taxation Deduction

Compensation Management

Benefits Calculation

Tax Form Preparation

HR Systems Interface

Retirement Plan Tracking

Accounting Systems Interface

Vendor Capability Ratings

Quality of Features

Breadth of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support