ADP

ADP Workforce Now

Composite Score

7.8 /10

CX Score

7.7 /10

109 Reviews Write a Review

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What is ADP Workforce Now?

ADP Workforce Now, is an all-in-one software for HR, payroll, time & more. From payroll and HR to talent, benefits, and beyond, ADP Workforce Now adapts to the way you work. ADP Workforce Now gives you access to comprehensive reporting and the analytics you need with relevant, actionable insights. ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

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ADP Workforce Now Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ADP Workforce Now.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

85 Plan to Renew

5
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ADP Workforce Now?

7% Negative

13% Neutral

80% Positive

Pros

Security Protects
Reliable
Respectful
Performance Enhancing

Feature Ratings

Average 81

Direct Deposit

Time and Attendance

Self Service Portal

Vacation and Leave Tracking

Taxation Deduction

Compensation Management

Benefits Calculation

Tax Form Preparation

HR Systems Interface

Retirement Plan Tracking

Accounting Systems Interface

Vendor Capability Ratings

Average 73

Quality of Features

Breadth of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Also Featured in...

Benefits Administration

Score 8.1

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Human Capital Management - Midmarket

Score 7.5

View ADP Workforce Now in this category (opens in a new tab)

Workforce Management - Midmarket

Score 7.2

View ADP Workforce Now in this category (opens in a new tab)

Talent Management

Score 7.1

View ADP Workforce Now in this category (opens in a new tab)

ADP Workforce Now Reviews

Karen M.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2020

Easy to use once thoroughly trained.

Likeliness to Recommend

8 /10

What differentiates ADP Workforce Now from other similar products?

Ease of use

What is your favorite aspect of this product?

Intuitiveness

What do you dislike most about this product?

Costly implementation

What recommendations would you give to someone considering this product?

Ensure that training is done before launching full-scale to gain buy-in and acceptance from users

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Commodity Features
Vendor's Interest First
Less Generous

Sara B.

Role: Human Resources
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2020

Ease of use, product lives up to its name

Likeliness to Recommend

8 /10

What differentiates ADP Workforce Now from other similar products?

Their customer service

What is your favorite aspect of this product?

Interface and ease of use

What do you dislike most about this product?

Nothing much

What recommendations would you give to someone considering this product?

That if you are looking for an easy application for your payroll this is it

Pros

Fair
Over Delivered
Continually Improving Product
Reliable

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2020

ADP is a great and simple tool!

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Effective Service
Transparent
Trustworthy

Cons

Vendor's Interest First
Leverages Incumbent Status

ADP Workforce Now

What is ADP Workforce Now?

Company Details

Book a Free Demo Today!

ADP Workforce Now Ratings

82 Likeliness to Recommend

85 Plan to Renew

5 Since last award

77 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+71 Net Emotional Footprint

How much do users love ADP Workforce Now?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Benefits Calculation Ability to calculate benefits

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

HR Systems Interface Ability to interface with the organization’s HR system.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Benefits Administration

Human Capital Management - Midmarket

Workforce Management - Midmarket

Talent Management

ADP Workforce Now Reviews

Karen M.

Easy to use once thoroughly trained.

Likeliness to Recommend

Pros

Cons

Sara B.

Ease of use, product lives up to its name

Likeliness to Recommend

Pros

ADP is a great and simple tool!

Likeliness to Recommend

Pros

Cons

Most Popular ADP Workforce Now Comparisons

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UKG Pro

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5
Since last award

1
Since last award

Feature Ratings

Direct Deposit

Time and Attendance

Self Service Portal

Vacation and Leave Tracking

Taxation Deduction

Compensation Management

Benefits Calculation

Tax Form Preparation

HR Systems Interface

Retirement Plan Tracking

Accounting Systems Interface

Vendor Capability Ratings

Quality of Features

Breadth of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support