ADP

ADP Workforce Now

Composite Score

7.8 /10

CX Score

7.7 /10

109 Reviews Write a Review

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What is ADP Workforce Now?

ADP Workforce Now, is an all-in-one software for HR, payroll, time & more. From payroll and HR to talent, benefits, and beyond, ADP Workforce Now adapts to the way you work. ADP Workforce Now gives you access to comprehensive reporting and the analytics you need with relevant, actionable insights. ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

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ADP Workforce Now Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ADP Workforce Now.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

85 Plan to Renew

5
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ADP Workforce Now?

7% Negative

13% Neutral

80% Positive

Pros

Security Protects
Reliable
Respectful
Performance Enhancing

Feature Ratings

Average 81

Direct Deposit

Time and Attendance

Self Service Portal

Vacation and Leave Tracking

Taxation Deduction

Compensation Management

Benefits Calculation

Tax Form Preparation

HR Systems Interface

Retirement Plan Tracking

Accounting Systems Interface

Vendor Capability Ratings

Average 73

Quality of Features

Breadth of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Also Featured in...

Benefits Administration

Score 8.1

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Human Capital Management - Midmarket

Score 7.5

View ADP Workforce Now in this category (opens in a new tab)

Workforce Management - Midmarket

Score 7.2

View ADP Workforce Now in this category (opens in a new tab)

Talent Management

Score 7.1

View ADP Workforce Now in this category (opens in a new tab)

ADP Workforce Now Reviews

Scotty L.

Role: Finance
Industry: Not for Profit
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2022

ADP is the most popular payroll option out there!

Likeliness to Recommend

7 /10

What differentiates ADP Workforce Now from other similar products?

Everyone from Employees to Supervisor and Management can self log in for Clock in and Clock out. You can do more such as request time off and have the option of Sick or Vacation Time and automatically you can generate reports from time - keeping and sick and vacation bank pay, it's also good for audit purpose as well.

What is your favorite aspect of this product?

A few of my favorite aspect of ADP Workforce is the Manage Employee Timecards, Managing Employee Time Off, Group Clocking in MyADP, Mobile - Managing Time Off, and Mobile - Group Clocking.

What do you dislike most about this product?

Is not colorful feature or say like app friendly user for most employees, it still looks like a corporate template when it come to timekeeping.

What recommendations would you give to someone considering this product?

ADP customer service are very friendly and will walk you through if ever needed for troubleshooting payroll.

Pros

Reliable
Security Protects
Continually Improving Product
Performance Enhancing

Jessica (.

Role: Human Resources
Industry: Energy
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Poor Customer Service

Likeliness to Recommend

3 /10

What differentiates ADP Workforce Now from other similar products?

They are the leader in Payroll but other features are not given as much attention when it comes time for system upgrades or product updates.

What is your favorite aspect of this product?

Employee Self Service feature

What do you dislike most about this product?

Poor communication and customer service. You have to manage many service tickets at once. Often times the wait time is too long to hold and when someone calls back the deadline has already passed. I've also experienced misinformation depending on the representative you get on the line. One may tell you that your request cannot be done without creating a manual report that has additional cost associated with creating the manual report.

What recommendations would you give to someone considering this product?

Really evaluate your needs and determine what your expectations are for this product. If you are willing to do a lot of data manipulation yourself this product may be the right fit for you. If you need it to produce a lot of reports - you will run into errors as the system reporting output does not always result in the data you requested.

Pros

Continually Improving Product
Unique Features
Helps Innovate
Reliable

Cons

Less Effective Service
Under Delivered
Charges for Enhancements

Katelyn A.

Role: Industry Specific Role
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

One stop shop

Likeliness to Recommend

10 /10

What differentiates ADP Workforce Now from other similar products?

I think it is much more appealing then payroll solutions that my other companies have used. It is really easy to find what you are looking for and the dashboard breaks everything down for you.

What is your favorite aspect of this product?

The dashboard has to be my favorite because I can see where my pay is going each month in a very visually appealing way

What do you dislike most about this product?

I always forget my login- but that is definitely on me. There isn't really anything I dislike from a user perspective

What recommendations would you give to someone considering this product?

I would say go for it, its one of the best I have seen.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

ADP Workforce Now

What is ADP Workforce Now?

Company Details

Book a Free Demo Today!

ADP Workforce Now Ratings

82 Likeliness to Recommend

85 Plan to Renew

5 Since last award

77 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+71 Net Emotional Footprint

How much do users love ADP Workforce Now?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Benefits Calculation Ability to calculate benefits

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

HR Systems Interface Ability to interface with the organization’s HR system.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Benefits Administration

Human Capital Management - Midmarket

Workforce Management - Midmarket

Talent Management

ADP Workforce Now Reviews

Scotty L.

ADP is the most popular payroll option out there!

Likeliness to Recommend

Pros

Jessica (.

Poor Customer Service

Likeliness to Recommend

Pros

Cons

Katelyn A.

One stop shop

Likeliness to Recommend

Pros

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Feature Ratings

Direct Deposit

Time and Attendance

Self Service Portal

Vacation and Leave Tracking

Taxation Deduction

Compensation Management

Benefits Calculation

Tax Form Preparation

HR Systems Interface

Retirement Plan Tracking

Accounting Systems Interface

Vendor Capability Ratings

Quality of Features

Breadth of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support