Adobe Systems

Adobe Document Cloud

Composite Score

8.7 /10

CX Score

9.0 /10

215 Reviews Write a Review

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What is Adobe Document Cloud?

With Document Cloud, featuring the all-new Adobe Acrobat DC, get every ounce of potential out of your PDFs from any device. From shared PDF reviews across devices to collecting the most secure e-signatures from right inside your favorite apps, including Microsoft Office.

Company Details

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Awards & Recognition

Adobe Document Cloud won the following awards in the Document Management category

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Adobe Document Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Document Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Document Cloud?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Acts with Integrity

Feature Ratings

Average 81

Document Sharing

Editor Functions

Document Hosting

Searchability

Security and Access Control

Access Tracking

Indexing and Classification

Publication Workflow

Check Out Check in

Metrics and Reporting

Version Control

Vendor Capability Ratings

Average 80

Quality of Features

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Ease of Customization

Adobe Document Cloud Reviews

Ayesha A.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Likeliness to Recommend

10 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Prateek V.

Role: Operations
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

Adobe DC, the best and most sophisticated DMS

Likeliness to Recommend

10 /10

What differentiates Adobe Document Cloud from other similar products?

The brand power and goodwill of Adobe as a long-standing and oldest business partner in the B2B industry is something that no other vendor can replicate. Adobe brand-name in itself commands reliability and richness in usability and features.

What is your favorite aspect of this product?

Adobe DC, being a product of a software titan like Adobe, is truly among the best-built and reliable DMS solutions in the market with excellent vendor support from Adobe's Suite of highly skilled client support. It comes with all the bells and whistles relevant to document management.

What do you dislike most about this product?

From my usage and experience, there's nothing significant to dislike about Adobe DC other than the quite steep pricing and lack of customizability.

What recommendations would you give to someone considering this product?

For someone looking for a smaller-scale DMS, Adobe DC can be an inflated tool with features that you'll end up paying for but may rarely or never use at all. Do weigh the cost with the actual utility you'll be needing.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Vendor's Interest First
Less Generous
Less Friendly Negotiation

PRIYAM V.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

Try Acrobat features online, using a web service!

Likeliness to Recommend

9 /10

What differentiates Adobe Document Cloud from other similar products?

Adobe Document Cloud is an online service that lets us use most of the Acrobat features for free! Any user with an Adobe id can sign-in Document Cloud home to access the services being offered. Document Cloud lets us try Acrobat online services such as export PDF, fill & sign, combine PDFs, organize pages and more. Along with the online services, Adobe also provides 2GB cloud storage space on Creative Cloud. Cloud storage can be used to store, find & view files in the cloud. Stored files can be accessed from virtually any device.

What is your favorite aspect of this product?

Most of the paid features of Adobe Acrobat desktop application are available to use, without any subscription charges.

What do you dislike most about this product?

Free users will get only 2GB of creative cloud storage space. To get more space users will have to purchase Creative cloud subscription. Document Cloud Services require constant internet connectivity as the processing happens on the cloud.

What recommendations would you give to someone considering this product?

Try this web-based application before your purchase Adobe Acrobat.

Pros

Helps Innovate
Unique Features
Inspires Innovation
Saves Time

Adobe Document Cloud

What is Adobe Document Cloud?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Adobe Document Cloud Ratings

87 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Adobe Document Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Document Sharing Document sharing is the ability to share a document with those who have not been granted explicit access

Editor Functions Features to allow designated editors to have the ability to review a document, make notes, corrections, and insert markups for re-editing by the author(s).

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Searchability DMSes generally allow for the ability to conduct searches on document content.

Security and Access Control Securing of electronic documents from unauthorized access and the ability to assign access to specific users or user groups.

Access Tracking The tracking of document access, including who had opened it or downloaded it.

Indexing and Classification Where the DMS will search the contents of all documents, index search results and organize them based on the organization’s taxonomy

Publication Workflow Workflow capability that routes documents across defined roles in the publication process, either for review, editing, publication, etc.

Check Out Check in Similar to checking out or signing out a book from the library, this option enables a similar function for designated documents.

Metrics and Reporting This feature enables the DMS administrator to produce reports on the DMS, such as document volumes, document access, publication trends, etc.

Version Control Tracking of document versions with each iteration of document changes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Adobe Document Cloud Reviews

Ayesha A.

Likeliness to Recommend

Pros

Prateek V.

Adobe DC, the best and most sophisticated DMS

Likeliness to Recommend

Pros

Cons

PRIYAM V.

Try Acrobat features online, using a web service!

Likeliness to Recommend

Pros

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Feature Ratings

Document Sharing

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Document Hosting

Searchability

Security and Access Control

Access Tracking

Indexing and Classification

Publication Workflow

Check Out Check in

Metrics and Reporting

Version Control

Vendor Capability Ratings

Quality of Features

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Usability and Intuitiveness

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of IT Administration

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Availability and Quality of Training

Ease of Customization