Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Fair
  • Caring
  • Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

85

Instant Messaging

85

Video Conferencing

85

Audio Conferencing Call in Bridge

84

File Transfer

84

Audio Controls

84

Facilitator Functions

84

Keyboard Mouse Control

83

Application Share

83

Virtual Whiteboard

82

Screen Share

82

Vendor Capability Ratings

Average 82

Quality of Features

84

Usability and Intuitiveness

84

Ease of Customization

83

Ease of Implementation

83

Ease of IT Administration

83

Business Value Created

83

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Availability and Quality of Training

82

Vendor Support

81

Adobe Connect Reviews

Tafara D.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Fantastic user interface

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

It features the ability to use a freeze-frame when not actively interacting in the meeting.

What is your favorite aspect of this product?

Content library It offers a central content repository in the cloud which allows for the sharing of content natively from any device. It uses less bandwidth through its native sharing which allows participants to join even with low connectivity or low-performance devices.

What do you dislike most about this product?

It does not allow non-Adobe users into its platform.

What recommendations would you give to someone considering this product?

I would recommend this product to anyone considering it for a big organisation where everyone can be mandated to have adobe accounts since it does not allow non-Adobe users.

Pros

  • Continually Improving Product
  • Trustworthy
  • Effective Service
  • Inspires Innovation

Patricia V.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Fantastic meeting tools

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

It features unlimited and customizable meeting rooms

What is your favorite aspect of this product?

It has the ability to offer multiple meeting rooms per user. It offers a mobile app (Android and iOS) that carries the same experience that is the same with the desktop.

What do you dislike most about this product?

No dislike so far

What recommendations would you give to someone considering this product?

It adds a professional touch to meetings I would recommend it to anyone.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Kata N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2021

We can save a lot of time using Adobe Connect

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

Because face-to-face instruction has become impossible as a result of the coronavirus's influence, we have introduced it on an experimental basis. I experimented with it and realized that it had unforeseen benefits. When it comes to hosting a large number of participants in a webinar. Obtaining a venue takes time and money, whereas webinars do not. For one-on-one education with individuals. Webinars are far less expensive since they may be held whenever you want. Both the firm and the client benefit from this arrangement.

What is your favorite aspect of this product?

The resources might also be given in a simple manner. It became possible to respond more precisely than while conversing in person. Furthermore, people who live far apart and are unable to participate in face-to-face training can now do so. This tool is natural, and you may use it in both ways. It is both handy and advantageous in that it runs in the browser without requiring the installation of software. It also has a chat feature, which is handy for answering small questions.

What do you dislike most about this product?

It's not so much that I'm unhappy with the image's quality or that my imagination is faulty. It will open before the shooting location's lighting setup and tactical measures are necessary. Consider that in order to work properly, a certain camera position must be configured.

What recommendations would you give to someone considering this product?

A web-based conferencing system with advanced drawing capabilities. With the ease of sketching on a dashboard, he can express himself in real-time. In the case of commercial use, it was possible to educate easily from a distance and profit from a reduction in education costs by sharing how to use the program. Furthermore, by recording it, we may re-use it whenever we need it, and we can save time by doing it frequently.

Pros

  • Helps Innovate
  • Saves Time
  • Acts with Integrity
  • Continually Improving Product

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