Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Fair
  • Caring
  • Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

85

Instant Messaging

85

Video Conferencing

85

Audio Conferencing Call in Bridge

84

File Transfer

84

Audio Controls

84

Facilitator Functions

84

Keyboard Mouse Control

83

Application Share

83

Virtual Whiteboard

82

Screen Share

82

Vendor Capability Ratings

Average 82

Quality of Features

84

Usability and Intuitiveness

84

Ease of Customization

83

Ease of Implementation

83

Ease of IT Administration

83

Business Value Created

83

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Availability and Quality of Training

82

Vendor Support

81

Adobe Connect Reviews

Carl G.

  • Role: Consultant
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

No client empathy, historically amazing product!

Likeliness to Recommend

7 /10

What differentiates Adobe Connect from other similar products?

This is my favorite of all of the webinar platforms, the features, the integration, the control and the customization its all beautiful to me...but something happened in their transition to HTML5. This program, once it's stable again, will be my favorite...but my clients have been burned by it before and have opted to use zoom and I've sadly had to follow.

What is your favorite aspect of this product?

Customization is amazing, you can make this system your own, it's very easy to white label and to create an deep learning experience. The learning you create also doesn't disappear, once you create the program and layouts, they are always there, and just need to be reset. I love the templates, the deep interface, the interactivity, and there are enough features to overwhelm the facilitators, so the producer can control everything, my dream come true.

What do you dislike most about this product?

This was a flash based application, and in their updates to html, something happened that destabilized the system These kinks had worked themselves out, and I'm sure it now works well, but my clients had moved on, so I let my license expire. There was no championing of my history to bring me back, no calls to connect and find out why a subscriber for 4 years was moving on...just simply quick (3rd party emails) trying to see if I wanted to renew. I would send responses with my concerns, but heard nothing back.

What recommendations would you give to someone considering this product?

Investigate the platform, get a demo, get a refund policy built into your contract. If you get this system to work well, then it'll be the best one on the market. You'll need learning design professionals to are experienced to help implement it, but it's worth that cost.

Pros

  • Unique Features
  • Helps Innovate
  • Respectful
  • Continually Improving Product

Cons

  • Less Reliable
  • Vendor Friendly Policies
  • Vendor's Interest First

Shovesh Kumar B.

  • Role: Finance
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Modern & Intuitive Tool For Virtual Meetings

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

This tool is little different from other video conferencing tools. It has lots of features under this tool which makes it more modern, unique and intuitive. It gives freedom to hosts, presenters and users to explore the tool in various ways. Easy to join the community. Provides better experience by removing language barriers. Easy to share files and present to everyone. Whiteboard to create your data from scratch. It has lots of templates to create new rooms.

What is your favorite aspect of this product?

I usually love its UI which is very easy to navigate. Provides transition and animations which you can present in your meetings. Here you can communicate with other companies, colleagues, etc. Here participants can join from any browser without any downloads and installation. Can modify the room template with own company logo, background images and many more. During meeting host can create quizzes, Q&A session. Host can record the whole meeting and export to cloud storage too for future trainings. File sharing is easy and presenter can show the files to entire team without any hassle and all the processes are safe & secure with Adobe connect.

What do you dislike most about this product?

Sometimes this tool hangs up during meetings while all participants turn on their video. Audio quality is not up to the mark. Apart from that I have never faced any issue with this tool. It is improving day by day and providing more features with more flexibility.

What recommendations would you give to someone considering this product?

You will get more features in a single place. Currently I have faced audio quality issue but on every update their engineer team is working on improvement which gives a hope for the best. It has 30 days free trail period so you can try this tool and if it will be comfortable for you then you can go with premium plans. If you have small business and don't have such budget then you can go with Google meet or Zoom which provides free video conferencing facility with limited no of users.

Pros

  • Continually Improving Product
  • Trustworthy
  • Unique Features
  • Effective Service

Varun S.

  • Role: Vendor Management
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Master Video Tool

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

It has better design and better connectivity and support all platform

What is your favorite aspect of this product?

I love this product because it is easy to use and user friendly

What do you dislike most about this product?

so far no complaint from the software.

What recommendations would you give to someone considering this product?

I will really recommend this product to my colleagues and all my known people

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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