Adobe Systems

Adobe Connect

Composite Score

8.8 /10

CX Score

9.1 /10

379 Reviews Write a Review

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What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details

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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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2 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative

4% Neutral

92% Positive

Pros

Respectful
Fair
Caring
Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

Instant Messaging

Video Conferencing

Audio Conferencing Call in Bridge

File Transfer

Audio Controls

Facilitator Functions

Keyboard Mouse Control

Application Share

Virtual Whiteboard

Screen Share

Vendor Capability Ratings

Average 82

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Ease of IT Administration

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Adobe Connect Reviews

Kennedy J.

Role: Information Technology
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Organize, Integrate, and Influence with Adobe Conn

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect is a tool that has allowed us to initiate or participate in web conferences, discussions, and discover with e-learning. It has great functionalities that has allowed us to work collaboratively in timely manner. I admire it since it is skilled, protected, and productive, with easy action and connectivity. The aesthetically appealing interface delivers end-to-end performance from HD video content without pauses or slowdowns, making it ideal for scheduling instant conference calls in an appealing and efficient manner.

What is your favorite aspect of this product?

Adobe Connect offers me with services and options that are tailored to my specific requirements. It is a videoconferencing and actual meeting tool that operates with transparency and full potential; its optimum functioning is from inception to final and it doesn't throw mistakes or complaints; it works flawlessly without faults.

What do you dislike most about this product?

It simply lacks some basic functionalities that other applications provide, such as the way to share cameras with over 50 people without interfering with application efficiency. To utilize it, one must be hooked into their router. It doesn't operate properly using Wi-Fi or android platforms, and it's really sluggish.

What recommendations would you give to someone considering this product?

I suggest Adobe Connect as it is a true meetings and conferencing application that ensures safety and confidentiality; it is a solution that works flawlessly and produces excellent outcomes for our firm. I suggest it since it is application that allows us to connect to any area of the globe and share HD resolution voice / video screens without interruptions or constraints.

Pros

Reliable
Caring
Respectful
Client Friendly Policies

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Feb 2022

Online meetings with Adobe connect.

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Karrie B.

Role: C-Level
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Disappointing with the performance of the platform

Likeliness to Recommend

2 /10

What differentiates Adobe Connect from other similar products?

I've used multiple video/conferencing platforms. Unfortunately, Adobe Connect falls short and was disappointing from both end-user and presenters.

What is your favorite aspect of this product?

I had great hopes as it has great features but did not perform as expected.

What do you dislike most about this product?

Very glitchy! Break-out rooms did not work as expected and people ended up in the wrong rooms. Lots of frustrations on both sides.

What recommendations would you give to someone considering this product?

Try the product before getting to make sure it will meet your needs. I am hoping that they have made improvements and the platform works better than when I used it in 2021.

Pros

Efficient Service
Caring
Respectful
Security Protects

Cons

Less Reliable
Less Productive

Adobe Connect

What is Adobe Connect?

Company Details

Need Assistance?

Awards & Recognition

Adobe Connect Ratings

87 Likeliness to Recommend

96 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Adobe Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

File Transfer File transfer services

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Screen Share Ability to share a computer screen for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Adobe Connect Reviews

Kennedy J.

Organize, Integrate, and Influence with Adobe Conn

Likeliness to Recommend

Pros

Online meetings with Adobe connect.

Likeliness to Recommend

Pros

Karrie B.

Disappointing with the performance of the platform

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Audio Conferencing VoIP

Instant Messaging

Video Conferencing

Audio Conferencing Call in Bridge

File Transfer

Audio Controls

Facilitator Functions

Keyboard Mouse Control

Application Share

Virtual Whiteboard

Screen Share

Vendor Capability Ratings

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Ease of IT Administration

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Vendor Support