Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Fair
  • Caring
  • Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

85

Instant Messaging

85

Video Conferencing

85

Audio Conferencing Call in Bridge

84

File Transfer

84

Audio Controls

84

Facilitator Functions

84

Keyboard Mouse Control

83

Application Share

83

Virtual Whiteboard

82

Screen Share

82

Vendor Capability Ratings

Average 82

Quality of Features

84

Usability and Intuitiveness

84

Ease of Customization

83

Ease of Implementation

83

Ease of IT Administration

83

Business Value Created

83

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Availability and Quality of Training

82

Vendor Support

81

Adobe Connect Reviews

Kate H.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2021

Fantastic online communication tool

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

This is the greatest online video communication product I have come across.

What is your favorite aspect of this product?

It enables us to organize online meeting via video which offers real collaboration among our team members.

What do you dislike most about this product?

I have nothing to dislike in this great product since it offers great services to our organization.

What recommendations would you give to someone considering this product?

Adobe Connect is the best and real platform for organizing online meeting that I highly recommend to any organization.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Caring

Michael B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Effective tool for communication in the company

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect provides multiple functions for making high quality video calls and video conferences. Its friendly interface, its multiple options, the possibility of sharing files and other elements make it very versatile, allowing it to be used by a large group of people. It has native applications for mobile devices, which work efficiently. It provides a set of communication tools that exponentially improve collaborative work in the company.

What is your favorite aspect of this product?

It has an elegant streamlined interface that allows you to focus on common workplaces. Allows for high quality video meetings. A whiteboard can be created and used to dynamically share and display information. Chat provides the ability to communicate and share content in real time. So any meeting invitee can join through their preferred platform and device, and from any location they want.

What do you dislike most about this product?

This is a very complete and efficient platform. So far the only downside is the simplicity of some of its functions.

What recommendations would you give to someone considering this product?

Adobe Connect offers all the tools that are used today to keep teams in communication effectively. It is a really useful platform that you need for your business. I recommend it.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Caring

Amanda h.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Modern and effective communication

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect has features that stand out and make it an effective option. It allows to reduce costs and improve the communicative efficiency of the company. It guarantees an interesting and complete user experience that incorporates video, audio, chat, screen sharing and others. It offers all the solution that guarantees a fluid communication, an efficient and simple collaboration, of the utmost importance and utility today.

What is your favorite aspect of this product?

This platform has a nice interface and a short learning curve. It allows you to connect in an easy and agile way, from anywhere and at any time, using any medium, device or operating system. The security, elasticity and scalability it provides is excellent. Allows effective video conference development and screen sharing. It offers an easily accessible library of content stored in the cloud.

What do you dislike most about this product?

Although this platform presents interesting innovations, it is necessary to have a good bandwidth to improve the experience and enjoy all its functions to the maximum.

What recommendations would you give to someone considering this product?

I recommend using Adobe Connect because it enables your organization to collaborate in a variety of ways, removing barriers to communication with partners, vendors, and customers.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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