Adobe Systems

Adobe Connect

Composite Score

8.8 /10

CX Score

9.1 /10

379 Reviews Write a Review

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What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details

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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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2 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative

4% Neutral

92% Positive

Pros

Respectful
Fair
Caring
Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

Instant Messaging

Video Conferencing

Audio Conferencing Call in Bridge

File Transfer

Audio Controls

Facilitator Functions

Keyboard Mouse Control

Application Share

Virtual Whiteboard

Screen Share

Vendor Capability Ratings

Average 82

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Ease of IT Administration

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Adobe Connect Reviews

Role: Vendor Management
Industry: Retail
Involvement: Vendor Management and Renewal

Validated Review

Anonymous Reviewer

Submitted Oct 2023

ADOBE IS ON TOP

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Desiree S.

Role: Vendor Management
Industry: Electronics
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Oct 2023

easy to use , i use it daily for my work

Likeliness to Recommend

6 /10

What differentiates Adobe Connect from other similar products?

it is easy to use and conencts with my laptop

What is your favorite aspect of this product?

theres always an updated and new software

What do you dislike most about this product?

it freezes sometimes and i need to reset my computer

What recommendations would you give to someone considering this product?

use adobe if you need it for work and for your creative business

Pros

Performance Enhancing
Unique Features
Friendly Negotiation
Helps Innovate

Cons

Less Reliable
Less Productive
Security Frustrates

Mario V.

Role: Finance
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

My best option has been Adobe Connect

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

There are countless programs that promise a good experience for holding online conferences, but in my case the best option and support has been Adobe Connect, since this program has been the most complete and safest for carrying out different interactive and dynamic activities on the web. , it is thanks to the help of this program that we have been able to teach multiple classes and audits in the cloud, the functions and tools that this program provides us are of great help to train a large number of company employees.

What is your favorite aspect of this product?

What attracts me most about this program is the number of good functions it offers us and how each of them is implemented without having the greatest knowledge of this type of program, in addition to being a fantastic option to gather a group of people and debate. or teach various topics with total naturalness and an organic experience, Adobe Connect is par excellence one of the best platforms to create multiple calls and completely secure meetings within the web, this program increases collaboration and better performance with my work team, thank you because we are always connected.

What do you dislike most about this product?

To enjoy the best functions and tools of this program we must obtain the most complex and complete version of the program, since the first and most basic versions of the program have many limitations that spoil the good experience with the program, it must be done a considerable financial investment to have the best and most effective functions that this program has, the problem is how high it can be.

What recommendations would you give to someone considering this product?

The truth is that I have not had a more complete program than Adobe Connect, since one of the greatest attractions of this program is the number of functions it offers us and how easy it can be to execute each of them, that is why this is a solution that I never tire of recommending, meaning that in a very short time you can enjoy the best conferences on the web with functions such as recording meetings or the integration of other applications that expand its capabilities.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Adobe Connect

What is Adobe Connect?

Company Details

Need Assistance?

Awards & Recognition

Adobe Connect Ratings

87 Likeliness to Recommend

96 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Adobe Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

File Transfer File transfer services

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Screen Share Ability to share a computer screen for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Adobe Connect Reviews

ADOBE IS ON TOP

Likeliness to Recommend

Pros

Desiree S.

easy to use , i use it daily for my work

Likeliness to Recommend

Pros

Cons

Mario V.

My best option has been Adobe Connect

Likeliness to Recommend

Pros

Most Popular Adobe Connect Comparisons

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Feature Ratings

Audio Conferencing VoIP

Instant Messaging

Video Conferencing

Audio Conferencing Call in Bridge

File Transfer

Audio Controls

Facilitator Functions

Keyboard Mouse Control

Application Share

Virtual Whiteboard

Screen Share

Vendor Capability Ratings

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Ease of IT Administration

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Vendor Support