8x8

8x8 XCaaS

Composite Score

7.6 /10

CX Score

7.7 /10

36 Reviews Write a Review

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What is 8x8 XCaaS?

8x8 connects teams like never before. Our Unified Communications Suite supports a diverse range of business applications and powers truly global collaboration, in real-time. Our intuitive communication tools offer a best in class user experience for audio conferencing, web conferencing, virtual meetings, screen sharing and more—all on one secure platform.

Company Details

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Awards & Recognition

8x8 XCaaS won the following awards in the Unified Communications as a Service category

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0 Top Rated Capabilities

1 Top Rated Features

2024

2 Top Rated Capabilities

2 Top Rated Features

2023

8x8 XCaaS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on 8x8 XCaaS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

93 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 8x8 XCaaS?

2% Negative

8% Neutral

90% Positive

Pros

Reliable
Respectful
Trustworthy
Helps Innovate

Feature Ratings

Average 82

Web & Desktop Conferencing

Call Management

Communications

Mobility

Secure Access

Audio Transcription

Continuous UCC

Analytics Reporting

Centralized Management Portal

Third-Party Integration

Speech Access and Personal Assistant

Vendor Capability Ratings

Average 80

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Business Value Created

Quality of Features

Ease of Data Integration

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

8x8 XCaaS Reviews

Richard M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

For small businesses

Likeliness to Recommend

9 /10

What differentiates 8x8 XCaaS from other similar products?

I have been able to implement it from my Android phone or from my desktop computer, 8x8 is very practical to use, this tool adapts very well to you, this platform has a very good unified communication, which is used to make calls in a trustworthy.

What is your favorite aspect of this product?

It is an excellent virtual communication platform, and it helps you to be able to make better communication from your home due to covid, to be able to communicate with your employees and clients no matter where they are, and it allows you to carry out all communications through desktop and telephone mobile, it is extremely easy to use and to implement, and it has very good flexibility, the audio and video quality are excellent, 8x8 works quite well, it is very easy to install and it has simple recordings and easy controls.

What do you dislike most about this product?

Nothing that displeases me because it has allowed me to create calls and video conferences with excellent quality, to send voice messages, the application is excellent for both your Android phone and desktop, and you can send PDF files.

What recommendations would you give to someone considering this product?

If you have a small company and you want to be able to communicate with your clients and work team, 8x8 is excellent for you, it allows you to create a very flexible work.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Gustavo Antonio O.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Create Voice calls

Likeliness to Recommend

9 /10

What differentiates 8x8 XCaaS from other similar products?

Due to the covid-19 contingency, remote communication had been a bit complicated, I have been able to experiment with the different communication softwares and I have realized that 8x8 is undoubtedly the best so far, since it is very easy to use. and you do not need higher education to understand it.

What is your favorite aspect of this product?

8x8 is one of the best business class VoIP providers, it is excellent because it has excellent ease for users, it has a very intuitive interface and that helps to create an excellent experience in this tool is very easy to learn, allows you to use it through your desktop, and make voice calls, messaging and online meetings, 8x8 always provides you with the numbers of both incoming and outgoing calls. It gives you access to messaging, calls and video conferences in a secure way.

What do you dislike most about this product?

There is nothing that I can dislike about this remote communication tool because it has an excellent phone system that helps you stay in touch with your team and potential clients remotely through calls or video conferences, and it has an excellent capacity for both mobile and desktop devices.

What recommendations would you give to someone considering this product?

I recommend it because it is a simple software that is easy and very practical to use, it has functions that are essential for daily communication.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Inspires Innovation

Michael G.

Role: Operations
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

It is a great product.

Likeliness to Recommend

8 /10

What differentiates 8x8 XCaaS from other similar products?

The platform allows a continuous participation of our work team.

What is your favorite aspect of this product?

Transmission speed is optimal

What do you dislike most about this product?

Its software is well built and performs the required functions well.

What recommendations would you give to someone considering this product?

Interacting with employees and customers has never been easier.

Pros

Helps Innovate
Performance Enhancing
Efficient Service
Saves Time

8x8 XCaaS

What is 8x8 XCaaS?

Company Details

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Awards & Recognition

8x8 XCaaS Ratings

83 Likeliness to Recommend

93 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love 8x8 XCaaS?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Communications Includes communication portals, secure messaging, and automated alerts.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Secure Access Establishment of a VPN session to the internal phone system.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

8x8 XCaaS Reviews

Richard M.

For small businesses

Likeliness to Recommend

Pros

Gustavo Antonio O.

Create Voice calls

Likeliness to Recommend

Pros

Michael G.

It is a great product.

Likeliness to Recommend

Pros

Most Popular 8x8 XCaaS Comparisons

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1
Since last award

Feature Ratings

Web & Desktop Conferencing

Call Management

Communications

Mobility

Secure Access

Audio Transcription

Continuous UCC

Analytics Reporting

Centralized Management Portal

Third-Party Integration

Speech Access and Personal Assistant

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Business Value Created

Quality of Features

Ease of Data Integration

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement