Top Freshsuccess Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
You can’t improve what you don’t measure. Freshsuccess provides full visibility into customer health metrics with proactive workflows for onboarding, renewals, and beyond. Alert customer support teams before it’s too late and protect your bottom line.
Common Features
Account Health Tracking | Onboarding Workflow Management | Onboarding Collateral Management | CRM Integration | Reporting and Analytics | Onboarding Portal | Customer Scorecards | Surveys and Polling | Centralized Note Taking
7.4
Composite
Score
+81
Emotional
Footprint
11
Reviews
Best Alternatives and Competitors to Freshsuccess
Compare how Freshsuccess stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
.png)
Intercom
Intercom
8.8
Composite
Score
+90
Emotional
Footprint
54
Reviews
Reviews Say
Compared to Freshsuccess, Intercom is:
More Caring
More Transparent
More Inspiring
More Efficient
Easier to Customize
Better at Training
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.

Front
Front
8.5
Composite
Score
+95
Emotional
Footprint
31
Reviews
Reviews Say
Compared to Freshsuccess, Front is:
More Inspiring
More Caring
More Reliable
Better at Integrating
Better at Training
More Transparent
Front is a hub for all things customer communication. Front combines the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM.

HubSpot
HubSpot Service Hub
8.4
Composite
Score
+95
Emotional
Footprint
36
Reviews
Reviews Say
Compared to Freshsuccess, HubSpot Service Hub is:
More Transparent
More Inspiring
More Efficient
More Caring
Better at Support
More Reliable
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.

Totango, Inc
Totango
7.9
Composite
Score
+90
Emotional
Footprint
17
Reviews
Reviews Say
Compared to Freshsuccess, Totango is:
More Caring
More Efficient
More Transparent
More Inspiring
Easier to Customize
Less Innovative
Totango enables you to reduce churn, grow revenue, drive adoption, and scale your customer success. Totango is the customer success solution designed to help your team achieve their goals. Our customer data platform actively monitors all customer health signals and proactively engage at scale, resulting in focused, proactive customer success teams, increased productivity, and a lower churn rate.

ClientSuccess
ClientSuccess
7.9
Composite
Score
+96
Emotional
Footprint
13
Reviews
Reviews Say
Compared to Freshsuccess, ClientSuccess is:
More Caring
More Transparent
More Inspiring
Better at Support
More Efficient
Worse at Integrating
ClientSuccess is a simple yet sophisticated solution that both the front-line CSMs and the Executive team will love. For the CSMs, we bring together the tools, best practices, insights and analytics they need to proactively manage their customers. For the Executives, we deliver the deep analytics, metric and reports to provide a comprehensive view of the health of their SaaS business.

Custify
Custify
7.5
Composite
Score
+88
Emotional
Footprint
20
Reviews
Reviews Say
Compared to Freshsuccess, Custify is:
More Transparent
More Inspiring
More Efficient
More Caring
Harder to Customize
Harder to Implement
Custify is a customer success platform designed for your B2B SaaS business. It helps you better meet customers' needs, reduce churn and increase lifetime value. You can see in-product usage insights as well as data from CRM, support, billing, and other systems in one place. Relevant customer success KPIs and client interactions are displayed in an easy-to-understand dashboard. Custify also identifies clients that get stuck during onboarding, those whose trial is about to expire, and those whose usage has decreased.
.png)
Planhat
Planhat
7.4
Composite
Score
+82
Emotional
Footprint
18
Reviews
Reviews Say
Compared to Freshsuccess, Planhat is:
More Transparent
More Efficient
More Caring
Less Innovative
Harder to Use
Worse at Integrating
Planhat is a customer platform with a comprehensive, extensible data foundation. Powered by a series of flexible, horizontally-built modules, it combines UI elegance with best-in-class performance. We've always planned on becoming the CRM you run your entire business on. To achieve this, we haven't created a suite of specialized tools out of point solutions like hardcoded filters. Instead, we've built a distinct set of generic, interoperable building blocks that can be combined and recombined to meet specialized use cases.

ChurnZero
ChurnZero
7.2
Composite
Score
+76
Emotional
Footprint
15
Reviews
Reviews Say
Compared to Freshsuccess, ChurnZero is:
More Transparent
Less Innovative
Harder to Implement
Worse at Integrating
Less Inspiring
Worse at Training
ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn. ChurnZero allows businesses to understand how their customers use their product, assess their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints.

Catalyst Software
Catalyst
7.1
Composite
Score
+64
Emotional
Footprint
15
Reviews
Reviews Say
Compared to Freshsuccess, Catalyst is:
Less Respectful
Less Transparent
Less Inspiring
Less Innovative
Less Reliable
Worse at Integrating
Catalyst is a Customer Success Platform (CSP), that integrates with all the tools you’re already using to provide one centralized view of customer data. Customer Success Managers can proactively take the right actions to prevent churn, such as receiving automated alerts when a customer is not using certain features that are critical to their success.

YNOT Partners INC.
UserGuiding
7.1
Composite
Score
+73
Emotional
Footprint
10
Reviews
Reviews Say
Compared to Freshsuccess, UserGuiding is:
More Transparent
Better at Support
Better at Training
Less Inspiring
Less Innovative
Less Efficient
UserGuiding improves product adoption rates through 'no coding needed' interactive user onboarding flows. With this simple lightweight tool, just about anyone can quickly create step-by-step product walkthroughs on-screen. UserGuiding comes with great analytics as well to track the performance of walkthroughs, tours, tutorial popups, and more to help create personalized experiences.

Gainsight
Gainsight Customer Success
7.1
Composite
Score
+78
Emotional
Footprint
21
Reviews
Reviews Say
Compared to Freshsuccess, Gainsight Customer Success is:
More Caring
More Transparent
More Respectful
Less Innovative
Harder to Use
Harder to Implement
Gainsight CS is a customer experience management solution that combines surveys, journey orchestration, and analytics to help businesses provide a best-in-class experience to their customers. Easily access customer insights in a centralized view. Utilize all survey types for a best-in-class customer feedback program.
Explore
SoftwareReviews
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
