Customer Service - Enterprise
Top Zoho Desk Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Zoho Desk's knowledge management software is known for the built-in setup of a customizable multi-brand help center and a multi-lingual Knowledge Base. It serves as a platform to manage and share knowledge online in a way that is beneficial for both customers and businesses.

8.5

Composite
Score

+94

Emotional
Footprint

84

Reviews

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Best Alternatives and Competitors to Zoho Desk

Compare how Zoho Desk stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

HubSpot

HubSpot Service Hub

8.7

Composite
Score

+89

Emotional
Footprint

280

Reviews

Reviews Say

Compared to Zoho Desk, HubSpot Service Hub is:

Better at Support

More Respectful

Less Reliable

Less Transparent

Less Inspiring

Harder to Customize

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Freshworks

Freshdesk

8.5

Composite
Score

+83

Emotional
Footprint

144

Reviews

Reviews Say

Compared to Zoho Desk, Freshdesk is:

Less Caring

Less Inspiring

Less Innovative

Less Reliable

Less Transparent

Less Efficient

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In Partnership with SelectHub

Salesforce.com Inc

Salesforce Service Cloud

8.4

Composite
Score

+85

Emotional
Footprint

154

Reviews

Reviews Say

Compared to Zoho Desk, Salesforce Service Cloud is:

Less Inspiring

Less Caring

Less Efficient

Less Reliable

Less Transparent

Harder to Use

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In Partnership with SelectHub

Zendesk

Zendesk for Service

8.3

Composite
Score

+81

Emotional
Footprint

190

Reviews

Reviews Say

Compared to Zoho Desk, Zendesk for Service is:

Less Inspiring

Less Caring

Less Transparent

Less Innovative

Less Reliable

Worse at Training

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In Partnership with SelectHub

Microsoft Corporation

Microsoft Dynamics 365 for Customer Service

8.0

Composite
Score

+83

Emotional
Footprint

146

Reviews

Reviews Say

Compared to Zoho Desk, Microsoft Dynamics 365 for Customer Service is:

Less Transparent

Less Caring

Less Reliable

Less Efficient

Less Inspiring

Harder to Use

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In Partnership with SelectHub

Oracle

Oracle Service

8.0

Composite
Score

+89

Emotional
Footprint

60

Reviews

Reviews Say

Compared to Zoho Desk, Oracle Service is:

Better at Support

Less Inspiring

Less Reliable

Less Caring

Less Respectful

Harder to Customize

Get Demo
In Partnership with SelectHub

Most Popular Zoho Desk Comparisons