Conversational AI
Top Freshchat Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Freshchat, a modern live chat software, by Freshworks, is built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. A leap from legacy live-chat, Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience. With features like campaigns, sales bot, integrated self-service, and intelligent message routing, responses to visitors’ questions are smarter and faster.

8.0

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Score

+94

Emotional
Footprint

13

Reviews

Best Alternatives and Competitors to Freshchat

Compare how Freshchat stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

FPT Smart Cloud Company Limited

FPT.AI

8.9

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Score

+99

Emotional
Footprint

25

Reviews

Reviews Say

Compared to Freshchat, FPT.AI is:

Better at Training

More Respectful

More Efficient

Easier to Use

Better at Support

Less Caring

Google

Dialogflow

8.9

Composite
Score

+96

Emotional
Footprint

32

Reviews

Reviews Say

Compared to Freshchat, Dialogflow is:

Better at Training

More Respectful

More Efficient

More Inspiring

Less Transparent

Harder to Customize

Kore.ai

Kore.ai Experience Optimization Platform

8.6

Composite
Score

+96

Emotional
Footprint

46

Reviews

Reviews Say

Compared to Freshchat, Kore.ai Experience Optimization Platform is:

More Respectful

Less Transparent

Worse at Integrating

Harder to Customize

Harder to Use

Harder to Implement

Qualified

Qualified

8.5

Composite
Score

+99

Emotional
Footprint

35

Reviews

Reviews Say

Compared to Freshchat, Qualified is:

Better at Training

More Respectful

More Efficient

More Inspiring

Better at Integrating

Harder to Customize

Amazon

Amazon Lex

8.5

Composite
Score

+94

Emotional
Footprint

38

Reviews

Reviews Say

Compared to Freshchat, Amazon Lex is:

More Respectful

More Efficient

Harder to Customize

Less Innovative

Less Transparent

Less Caring

Avaamo

Avaamo

8.3

Composite
Score

+93

Emotional
Footprint

30

Reviews

Reviews Say

Compared to Freshchat, Avaamo is:

Better at Training

More Respectful

Less Innovative

Less Caring

Less Transparent

Less Reliable

Yellow.ai

Yellow.ai

8.2

Composite
Score

+85

Emotional
Footprint

59

Reviews

Reviews Say

Compared to Freshchat, Yellow.ai is:

Less Caring

Less Transparent

Worse at Support

Harder to Customize

Less Reliable

Worse at Integrating

Laiye

Laiye Chatbot

8.0

Composite
Score

+92

Emotional
Footprint

30

Reviews

Reviews Say

Compared to Freshchat, Laiye Chatbot is:

Less Caring

Less Reliable

Harder to Customize

Worse at Support

Less Transparent

Harder to Implement

Ada

Ada

7.9

Composite
Score

+98

Emotional
Footprint

24

Reviews

Reviews Say

Compared to Freshchat, Ada is:

Better at Training

More Respectful

More Efficient

Easier to Implement

Worse at Integrating

Harder to Customize

Verloop.io

Verloop.io

7.8

Composite
Score

+91

Emotional
Footprint

24

Reviews

Reviews Say

Compared to Freshchat, Verloop.io is:

Worse at Support

Worse at Integrating

Less Innovative

Less Reliable

Harder to Customize

Less Transparent

IBM

IBM watsonx Assistant

7.8

Composite
Score

+91

Emotional
Footprint

24

Reviews

Reviews Say

Compared to Freshchat, IBM watsonx Assistant is:

Harder to Customize

Worse at Integrating

Worse at Support

Harder to Implement

Less Transparent

Less Innovative

Jio Haptik Technologies Limited

Haptik

7.7

Composite
Score

+99

Emotional
Footprint

16

Reviews

Reviews Say

Compared to Freshchat, Haptik is:

More Efficient

More Respectful

Harder to Use

Worse at Training

Less Transparent

Harder to Customize

Salesloft, Inc

Drift Conversation Cloud

7.6

Composite
Score

+81

Emotional
Footprint

29

Reviews

Reviews Say

Compared to Freshchat, Drift Conversation Cloud is:

Less Transparent

Less Reliable

Less Innovative

Less Caring

Worse at Support

Harder to Customize

Zendesk

Zendesk AI

7.1

Composite
Score

+90

Emotional
Footprint

16

Reviews

Reviews Say

Compared to Freshchat, Zendesk AI is:

Harder to Customize

Worse at Support

Harder to Use

Less Efficient

Less Transparent

Harder to Implement

Most Popular Freshchat Comparisons