What is Buffer?
A better way to manage social media for your business. Buffer makes it easy to manage your business's social media accounts. Schedule posts, analyze performance, and collaborate with your team — all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
91 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Buffer?
Pros
- Efficient Service
- Reliable
- Trustworthy
- Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Media Channel Integration Outbound
Campaign Execution
Social Moderation and Workflow Management
Social Post Archival
Social Media Channel Integration Inbound
Dashboards and Visualization
Social Response Management
Social Asset Management
Trend Analysis
Contextual Analysis
Sentiment Analysis
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Business Value Created
Ease of Customization
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Breadth of Features
Buffer Reviews
Ayo O.
- Role: Information Technology
- Industry: Media
- Involvement: End User of Application
Submitted Jun 2021
Forward thinking social media platform with a help
Likeliness to Recommend
What differentiates Buffer from other similar products?
I believe they really care as during the pandemic they gave free access to Pro account to support black businesses
What is your favorite aspect of this product?
The feasibility of posting almost any content online using their chrome app. This helps speed
What do you dislike most about this product?
I just think it will be lovely if say, # numbers can be recommended within the platform when I am using them.
What recommendations would you give to someone considering this product?
It is actually worth it. The product has improved significantly over the years.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Prashant L.
- Role: Sales Marketing
- Industry: Education
- Involvement: Initial Implementation
Submitted Jun 2021
One of the important tools for SMM
Likeliness to Recommend
What differentiates Buffer from other similar products?
Pricing is the only thing that differentiates buffer from other available products.
What is your favorite aspect of this product?
Overall social media management and a single dashboard to view the overall work.
What do you dislike most about this product?
There isn't anything that I dislike
What recommendations would you give to someone considering this product?
If you are under the constraint of budgets and looking for the best tool for social media marketing, I would recommend going with Buffer without giving much thought.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Helps Innovate
Sergey G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2021
Social networks are easily managed
Likeliness to Recommend
What differentiates Buffer from other similar products?
We are using Buffer for efficient social media marketing management. We can know who is interacting and schedule our posts at strategic times. We are delighted to have a plan focused on developing online and digital marketing; it has helped us achieve significant post coverage and great success in scheduling content on any social network. We managed to have new clients thanks to Buffer.
What is your favorite aspect of this product?
Buffer allows me to maintain straightforward and efficient social media management. I can analyze my posts as it helps me see statistics on how many people can view my content. I can customize it in my way; the interface is very original.
What do you dislike most about this product?
It would be ideal if your reports worked better, giving complete information through a full analysis based on the social network or platform we are running.
What recommendations would you give to someone considering this product?
It syncs well with your social media accounts, and social media is a necessary addition to any business. This program allows you to make the most of it to achieve the reach of your posts, which is very suitable for promoting your products or services.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
