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Business Instant Messaging - Enterprise
SoftwareReviews names Slack, Workplace from Meta, and Zoho Cliq as Business Instant Messaging - Enterprise Emotional Footprint Award Winners.
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SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional
response ratings from IT and business professionals. Using our Emotional Footprint methodology,
we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship
and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of
traditional “magical” components such as market presence and analyst opinion, which are
opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses
across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience,
Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done
across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Facebook
Workplace is a communication tool that connects everyone in your company, even if they’re working remotely. Use familiar features like Groups, Chat, Rooms and Live video broadcasting to get people talking and working together.
+95
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Slack
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
+92
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Zoho
Zoho Cliq simplifies your team communication with organized conversations, information that's easy to find and by connecting to the tools you love.
+91
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Google
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
+92
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Cisco Systems
Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.
+90
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Cisco Systems
Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.
+88
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Microsoft Corporation
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
+86
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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