Cvent Inc.

Cvent Attendee Hub

8.3 /10

What is Cvent Attendee Hub?

Spark engagement with a virtual event platform. Connect with your virtual event attendees. Boost their interaction with you, sponsors, exhibitors, and each other.

Company Details

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Cvent Attendee Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cvent Attendee Hub.

87 Likeliness to Recommend

93 Plan to Renew

2
Since last award

73 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cvent Attendee Hub?

5% Negative

13% Neutral

82% Positive

Pros

Respectful
Enables Productivity
Reliable
Performance Enhancing

Cons

Under Delivered
Vendor's Interest First

Feature Ratings

Average 81

Registration Process/Integration

Customer Support

Presentation/ Webinar Capabilities

Metric and Reporting

Attendee Engagement

Branding and Visual Customization

Social Media Channel Integration Outbound

Gamification

Whitelabeling

Vendor e-Commerce

Exhibitor or Vendor Environment

Vendor Capability Ratings

Average 76

Availability and Quality of Training

Vendor Support

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Business Value Created

Quality of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Also Featured in...

Virtual Event Management

Score 8.3

View Cvent Attendee Hub in this category (opens in a new tab)

Cvent Attendee Hub Reviews

Natalie S.

Role: Operations
Industry: Gaming and Hospitality
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Mar 2021

Great product but a lot of room for improvement.

Likeliness to Recommend

8 /10

What differentiates Cvent Attendee Hub from other similar products?

Easy to use

What is your favorite aspect of this product?

Cannot answer this in depth yet as we are waiting for the new features to roll out.

What do you dislike most about this product?

Many features not yet available.

What recommendations would you give to someone considering this product?

Wait until more features are added.

Pros

Performance Enhancing
Trustworthy
Efficient Service
Effective Service

Sadie B.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

A good tool, but too complex for our needs

Likeliness to Recommend

6 /10

What differentiates Cvent Attendee Hub from other similar products?

Cvent seems to have it all. If you're looking for a thorough tool this is it!

What is your favorite aspect of this product?

The ability to organize data and manage registrations/attendee information.

What do you dislike most about this product?

Too much for what we needed and not the best UX. We only used 30% of the tools, and couldn't justify the cost to continue using it. It was dissapointing that there was not a simpler version that could be offered at a lower price. It also took a long time to learn how to navigate. It is not the most user-friendly tool, but once you get the hang of it it's nice!

What recommendations would you give to someone considering this product?

If you need all the bells and whistles this is a great product, but be prepared for the cost!

Pros

Trustworthy
Respectful
Acts with Integrity
Transparent

Cons

Inhibits Innovation
Slower Product Innovation
Vendor's Interest First

Role: Sales Marketing
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Mar 2021

Great product for the virtual/hybrid environment

Likeliness to Recommend

8 /10

Pros

Reliable
Effective Service
Caring
Saves Time

Cons

Under Delivered

Cvent Attendee Hub

What is Cvent Attendee Hub?

Company Details

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Awards & Recognition

Cvent Attendee Hub Ratings

87 Likeliness to Recommend

93 Plan to Renew

2 Since last award

73 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+76 Net Emotional Footprint

How much do users love Cvent Attendee Hub?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Registration Process/Integration A registration process that allows the host to register attendees or import registration lists

Customer Support Support before, during, and after event. Technical support available during the event.

Presentation/ Webinar Capabilities The ability to broadcast a live or recorded presentation to many attendees, do screensharing, allow audience participation and moderation (polling, q&a's),

Metric and Reporting Metrics and reporting to track donations received, donations against targets, and trends such as history, demographics, geographics, etc.​

Attendee Engagement Features that encourage content engagement such as session Q&As, session chat, live polling, reaction emojis, surveys.

Branding and Visual Customization Customizable event spaces and ability to apply host and sponsor branding to the event.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Gamification Offers Learning Tracks with Badges/Certificates or other gamification elements to keep learners engaged.

Whitelabeling Ability to apply host and sponsor branding to the event and vendor branding to individual exhibit spaces

Vendor e-Commerce Ability to use vendor space as marketplace to sell product.

Exhibitor or Vendor Environment An exhibitor/vendor environment that provides the ability for attendees to interact with live vendors through chat or video-conferencing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Virtual Event Management

Cvent Attendee Hub Reviews

Natalie S.

Great product but a lot of room for improvement.

Likeliness to Recommend

Pros

Sadie B.

A good tool, but too complex for our needs

Likeliness to Recommend

Pros

Cons

Great product for the virtual/hybrid environment

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Registration Process/Integration

Customer Support

Presentation/ Webinar Capabilities

Metric and Reporting

Attendee Engagement

Branding and Visual Customization

Social Media Channel Integration Outbound

Gamification

Whitelabeling

Vendor e-Commerce

Exhibitor or Vendor Environment

Vendor Capability Ratings

Availability and Quality of Training

Vendor Support

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Business Value Created

Quality of Features

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization