What is Accelo?
Accelo is used and loved by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing and more, regardless of where you are. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are without having to ask for a status update.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
93 Plan to Renew
3
Since last award
89 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Accelo?
Pros
- Reliable
- Enables Productivity
- Security Protects
- Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Security
Team Collaboration
Project Management
Resource Management
Time Management
Task Management and Workflow
Email Synchronization & Tracking
Reporting
Expense Detail Tracking
Billing
Knowledgebase
Vendor Capability Ratings
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Ease of Customization
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Accelo Reviews
Tanvy A.
- Role: Public Sector
- Industry: Agriculture
- Involvement: Business Leader or Manager
Submitted May 2024
Bad interface but great features
Likeliness to Recommend
What differentiates Accelo from other similar products?
Accelo has a differentiating feature that the communications for instance the negotiations remain on one platform and in one place and it does assist in streamlining the operations in an effective manner
What is your favorite aspect of this product?
My favourite aspect of using accelo was having so communications in one place for ease of information and that it provides a great set of features
What do you dislike most about this product?
One thing i disliked about accelo was its complex interface and quality of training available for using Accelo.
What recommendations would you give to someone considering this product?
I would recommend Accelo for the people who are good in using different softwares and who are looking to have their communication information in one place.
Pros
- Reliable
- Efficient Service
- Effective Service
- Client Friendly Policies
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Inspiring
Hannah L.
- Role: Human Resources
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2023
Mastering Efficiency in Service Management
Likeliness to Recommend
What differentiates Accelo from other similar products?
It combines project management, client relationship management, sales, and service delivery into one platform. This sets it apart from other niche software by providing a comprehensive solution for service-based businesses.
What is your favorite aspect of this product?
Accelo's automated time tracking and invoicing capabilities. It has not only saved us countless hours but also improved accuracy in billing
What do you dislike most about this product?
No dislikes for me currently
What recommendations would you give to someone considering this product?
Just Invest in training to ensure your team fully utilizes the platform's capabilities.
Pros
- Caring
- Reliable
- Enables Productivity
- Respectful
Susan M.
- Role: Information Technology
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2023
The best project coordination tool I've ever used.
Likeliness to Recommend
What differentiates Accelo from other similar products?
We primarily use Accelo for client billing, but it also serves as a contact resource management database. We track projects and opportunities, manage contact databases, link appropriate teams, and deliver tasks. We've seen that our communications and project timelines have improved, and that the ticketing system has increased contact with consumers.
What is your favorite aspect of this product?
I like how simply you can monitor time for a project and view your to-dos at a glance. Accelo immediately uploads our new contacts to the same location where we manage our projects and track our time. There are several advantages: the UI is simple to read and comprehend, and their onboarding and training are excellent. The ecosystem includes task and email management, as well as time tracking and paying.
What do you dislike most about this product?
If you have a large client base, the setup procedure is rather extensive, and the templates for some of the projects and stuff are quite extensive. Because everything is linked, a little error early in your process, such as how you set up your tasks, might eventually show up in invoicing.
What recommendations would you give to someone considering this product?
Working with your professional services team to correctly set up your workflow can save you the hassle of trial and error. To achieve your organization's goals, pay close attention to configuration. If you currently use this program and believe you are not functioning with a correct workflow, I propose hiring an expert to handle all of the adjustments you require for your firm so that you can have an orderly implementation.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
